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We're Hiring: Customer Success & Retention Partner | Scotland & North East England | OTE £60KAt Safetykleen, our customers are at the heart of everything we do - and we’re looking for someone who truly shares that mindset.This is an exciting opportunity for a credible, customer-obsessed professional to join our team and ensure our clients remain engaged, satisfied, and loyal. You’ll focus on building trust, solving meaningful challenges, and demonstrating the long-term value of partnering with us.As a key member of our Customer Relations team, you’ll help shape how we retain and grow customer relationships across Scotland and North East England. Please note: this is a field-based role and may require up to two overnight stays per week.If you're someone who:Loves meeting customers face-to-face (around two per day)Knows how to turn around a tricky relationshipIs commercially savvy and consultative in approachBelieves that customer success equals company successWants to work for a company that’s serious about sustainability and service… this role could be for you.What you’ll do:Own and revive high-risk customer accountsUncover insights that help us serve betterCollaborate across teams to drive smarter decisionsDeliver value, not just solutionsSpot opportunities to grow accounts, not just save themBe a trusted face of Safetykleen on the ground.The package:£35,000 - £40,0000 - OTE approx. £60,000 per annum.25 days holiday plus Bank Holidays.5% Contributory Pension scheme.Family Life assurance of 3 times life cover salary.Private healthcare scheme from day 1.Enhanced maternity and paternity pay.Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership – and Gymflex.Taste Card Membership discount.Discount and cashback at many retailers.Cycle to work scheme.Employee Assistance Program with 24/7 confidential helpline support for employeesEnhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment.CEO & Leadership Employee recognition awards.Employee referral scheme.We provide support and access to a range of internal and external courses to help and progress your career with us.About us:Safetykleen is a leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services to businesses across Europe.Safetykleen employs over 2,000 people and serves over 50,000 businesses in 14 countries. We deliver over 1 million services per year through our unparalleled branch network. Our headquarters are based in London, and we are backed by Apax, a leading Private Equity firm.We are built on a strong business model, winning culture, and always putting the customer at the heart of everything we do and with a mission to help make the planet Safer and Kleener.If you’re ready to make a real impact—on customers, on teams, and on the planet—we’d love to hear from you.Apply now or get in touch to find out more.#CustomerSuccess #Retention #AccountManagement #CustomerExperience #Safetykleen #Hiring #SustainabilityJobs #SalesJobs #FieldBasedJobs #ScotlandJobs #northeastenglandjobs