Job Title

Our ClientIs this your next job Read the full description below to find out, and do not hesitate to make an application.We have the pleasure of working with a UK leader in the supply, support, and service of high-performance laser systems used in ophthalmology and aesthetic medicine. Established in 1991, this company is known for technical excellence, customer focus, and long-term partnerships with leading global manufacturers.With the planned retirement of a long-serving team member, they are hiring a Technical Service Support Manager to lead their service function into its next phase combining field engineering leadership, technical coordination, and internal capability development.Purpose of the RoleThis is a hands-on technical leadership role designed to support engineers, maintain product knowledge across the team, and ensure quality across all technical services. You will take the lead on field escalation issues, technical communication with manufacturer partners, and in-house engineering standards.The successful candidate will be involved in structured succession planning and will work closely with the outgoing team member to ensure a smooth transition.Key ResponsibilitiesProvide day-to-day support for engineers with fault finding, diagnostics, and service strategiesAct as the primary escalation point for technicalissuesLead service meetings, ensure protocol compliance, and coordinate productupdatesManage workshop operations including tools, safety, and return-to-base diagnosticsLiaise with global manufacturing partners to resolve service challengesAttend technical meetings and feedback key updates to the engineering teamTrack and report recurring field issues and initiate corrective actionsTrain and mentor field engineers on technical processes and equipmentDevelop internal documentation and training materialsAssist with technical onboarding of new hires and third-party engineersProvide preventative maintenance and breakdown service during the transition phaseDeliver field support when advanced issues require direct interventionReview new principal opportunities and provide input into technical due diligenceCandidate RequirementsExperienceMinimum 5 years field service engineeringMinimum 3 years in a technical leadership or management support roleExperience working directly with manufacturers or supplier technical teamsTechnical SkillsStrong electronics troubleshooting (analogue, digital, HV circuitry)Qualified to at least HNC/HND level in Electrical & Electronic EngineeringFamiliarity with medical or aesthetic laser systems preferredAttributesCalm under pressure, structured, and methodicalCapable of guiding engineers and communicating across levelsCommercially aware and highly customer-focusedWilling to travel and lead by exampleBenefitsCompetitive salary20 days annual leave (rising to 25)Statutory Pension SchemeEmployee Life InsuranceCompany vehicle and travel expensesTraining with advanced laser equipment and manufacturer systems#electricalengineering #softwaredevelopment #technicalleadership #technical #technicalservice #lasersystems