Job Title

Due to a recent, impressive 30% growth we are collaborating with a thriving firm, helping them throughout this expansion within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Service Executive to join their alarm activation team. Our client stands among the UKs top professionals in property and site security.Find out if this opportunity is a good fit by reading all of the information that follows below.As the Friendly Customer Service Executive you will develop, grow, and maintain a portfolio of clients effectively, ensuring an exceptional customer journey all the way from security assistance to providing updates and reports highlighting an all-inclusive service.Due to continued success in the last calendar year our client continues to thrive, would you like to thrive with them? This is a role not to miss with an employer who will invest in you and will support your development and career aspirations.If you're a confident communicator with an ability to provide a positive customer experience this is the position for you, so what are you waiting for? Get in touch!The nature of our client's business within the alarm activation team requires the staff to work on a 4 on 4 off rota from 07:00am - 19:00pm.Benefits our client offers permanent staff shows below:10% annual bonus scheme20-day annual leave entitlement with bank holidaysLife InsuranceFree onsite parkingCompany pension schemeJoining a fantastic company culture all working towards a joint goalThisCustomer Support Administratorrole will hold the below responsibilities:Managing customer relationships arranging quotes and relationship managementDeal with inbound customer enquiriesThe processing and action of work orders compiled by their clientsManaging a portfolio of clients requests and provide aftercareDealing with invoice queries and issuing customer invoicesGeneral administration dutiesHandling of complaints in accordance with the agreed escalation process.The ideal candidate for thisCustomer Support Administratorrole will hold the exposure and skillsets below:Previous exposure within an administrative or customer service role is essentialNaturally, a confident communicator with the ability to build secure relationshipsA progressive and professional mindset with the want to growPrevious experience with invoicing or customer queries would be advantageousExcellent Attention to detailCompetent in Microsoft office and outlookAble to multitask and prioritise workloadFull UK Driving LicenseINDCIRTPBN1_UKTJ