Job Title

Are you a commercially-minded leader with a strong financial strategy background, who understands the business mechanics behind great creative work?Is this the role you are looking for If so read on for more details, and make sure to apply today.Do you know how to shape the financial future of a growing creative agency by crafting smart pricing models, negotiating robust contracts, and ensuring healthy margins, all while supporting outstanding creative delivery?Our client is a purpose-led creative agency combining strategy, storytelling, and design to tackle global challenges. As they grow, theyre looking for a Commercial & Operations Director to help scale the business with smart commercials, smooth delivery, and strong operations.This senior role reports directly to the MD and plays a key part in how the agency runs and grows. Youll work closely with creative, delivery, and leadership teams to shape pricing, operations, and process - keeping things commercially focused without losing the creative focus.Key Responsibilities:Lead financial strategy, forecasting, and modelling to support smart, sustainable growthOwn commercial planning, pricing, and client contract negotiationMonitor profitability and lead margin improvement initiatives across global projectsOversee scalable, compliant operational processes that enhance deliveryGuide the agency through meaningful change, balancing established practices with future-focused thinkingCollaborate with heads of department to manage supplier and freelancer relationshipsProvide leadership, clarity, and support to a small, capable commercial/ops teamAbout You:10+ years in a senior commercial or operational role within a creative, digital, or design-led environmentComfortable leading commercial change and driving operational excellenceExperienced working with global clients and navigating multi-currency projectsStrong knowledge of contract law, IP rights, and compliance in creative industriesAble to blend commercial acumen with a strong understanding of the creative processNaturally collaborative, with the confidence to challenge and the pragmatism to supportComfortable leading others through transformation - including Gen AI and new delivery modelsA background in project delivery or production would be a plusWhats on Offer:A competitive salary depending on experienceHybrid working in a creative, low-ego, high-performance cultureA strong focus on personal development, team wellbeing, and work-life balanceComprehensive benefits package aligned with the agencys people-first valuesEarly applications are encouraged.If you have the skills and experience for this opportunity and the ambition to take on this position, please contact Thais for further details or email your CV today.-By email: Thais.Ferreira@james-chase.com-By phone: +44 (0)1273 035 347#J-18808-Ljbffr