Job Title

This role offers a fantastic opportunity to join one of the most exciting spirits companies in the World.If you think you are the right match for the following opportunity, apply after reading the complete description.Sazerac UK is one of the UKs leading spirit distributors and brand builders, representing an award-winning range of Sazerac owned and third-party agency spirit brands.Our enviable, diverse portfolio of award-winning brands include Buffalo Trace, the UKs largest American whiskey liqueur brand, Southern Comfort, Fireball, and the number 1 sambuca brand in the UK, Antica Sambuca.If youre looking to make your mark in a fast-paced environment and join a rapidly growing drinks company, then this opportunity might just be for you.Position Overview We are looking for a passionate and driven individual who has a solid understanding of the UK FMCG market to join our Logistics team as a Logistics Support Administrator on a 12-15 month fixed term contract.The Logistics Support Administrator will be responsible for processing customer orders, resolving customer complaints and order ETA requests, while providing outstanding end-to-end customer service experience.This is a hybrid role with an expectation of 2-3 days per week in our Hampton Wick based office.You will be part of a team of 7 reporting to the UK & Ireland Supply Chain Manager.Key Responsibilities Processing customer sales orders through our ERP system Managing the Customer Service Inbox Responding to customer ETA Requests Resolving customer complaints including shortages, breakages, incorrect products Resolving customer requests and queries over the phone Booking in customer deliveries Processing customer credits General administrative work Experience and Attitude FMCG experience preferred Experience using an ERP system essential Order processing experience essential Experience within the wine and spirits industry preferred Customer focused mindset Good communicator Proficient in Microsoft Excel Good attention to detail and time management Ability to work both independently and as part of a team Excellent organisational skills with the ability to interact with individuals from all levels within the organisation Willingness to learn, self-improve, and take on new tasks as and when presented Education Essential: Educated to graduate caliber