Job Title

Active Care Group's Care in the Home division continues to go from strength to strength ensuring we provide a safe, reliable and outcome-based care to all clients by our exceptional support workers, clinicians, and management team.Please make sure you read the following details carefully before making any applications.Please note we are not able to offer sponsorship for this role and therefore will not be able to progress any candidates who require a certificate of sponsorship to work in the UK.Due to the continued growth of the business we are expanding our team of Care Coordinator s and opening a new hub in the Thame area of Oxford!We have a wonderful opportunity to join our friendly team of Experienced Care Coordinator s supporting our Care in the Home division. You will be providing a premium customer service, co-ordinating and scheduling our care packages of around 14,000 hours per week, to enable our clients to receive continuity of care in their own homes.Our care in the home services support children, young people and adults with a wide range of conditions, including: brain injury, spinal cord injury, neurological conditions and neurodegenerative diseases, respiratory conditions and gastro-intestinal conditions, including percutaneous endoscopic gastrostomy (PEG) feeding.When you'll be working: 37.5 hours per week - office based9am until 5:30pmYou will be part of the on-call rota, 1 week out of every 8What you'll be doing: Inbound and outbound calls to both clients and workers to check welfare and the cover of shiftsKeeping the Team Leader updated with anything business critical that happens within the team dailyEnsure that compliance with company policies and procedures is maintained in all locations and that each service achieves exacting standards of regulatory compliance specifically continuity of care, commissioned vs delivered, safeguarding and complaintsAbility to provide and receive complex, sensitive, and contentious information and communicate effectively with staff at all levels, including those who use our services and members of the publicIdentifying and collaborating on innovative ideas, demonstrating vision, and supporting creative, flexible, and responsive workplaceAlways develop and deliver best practice and ensure that workloads are met in a timely mannerCompetently represent the company and maintain/develop positive relationships with internal and external stakeholdersWhat you'll have: Experience as a Care Co-ordinatorPrevious experience of using booking and phone systemsAbility of dealing with conflict in a claim and supportive mannerStrong work ethic is essential, as is a dynamic and flexible approach to the roleExcellent customer service skillsBe able to work as a team, alone and think outside of the boxExcellent communication and interpersonal skillsWillingness to learn and developSuccessful candidates will be required to undergo an Enhanced DBSWe also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.What to look forward to: 25 days plus bank holidays (pro rata)Birthday offJoin the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunitiesActive Reward App giving discounts and savings on your weekly shopFree 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer adviceA Nest Personal Pension accountAccess to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticiansWe recognise outstanding Active Behaviours via the Active Awards programmeEnhanced Sick & Maternity Pay benefitsRefer a Friend Scheme and earn yourself up to 1000 by recommending someone you knowand, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care GroupINDCITHTPBN1_UKTJ