Job Title

This RoleEnsure all your application information is up to date and in order before applying for this opportunity.Our mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking IQOS, a new reduced risk heated tobacco product.We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment.As a Territory Manager, you will be managing a sales team of 5-10 Field Sales Executives within your region of Manchester - Liverpool being accountable for their sales, performance, absenteeism and troubleshooting any queries that arise. You will be their main point of contact.Your role will be field based with the expectation of visiting your team weekly, spending time with new starters, low performers and offering support with tips + tricks. You will need to be a strong communicator, with an eye for detail and a natural people leader.Key ObjectivesTo drive performance of your team ensuring they are achieving the set KPIsTo be the expert in your teams field being the go-to for any troubleshooting or supportTo deliver sales training and coaching to the highest standardArea's of Responsibilities: Performance ManagementPlanning and scheduling submission of weekly plans and schedulesAccountable for regional targets and sales averagesThorough understanding of your team's capability across the detail of underperforming and the WHY that is causing low performanceMonitoring team performance throughout the day + raising any concerns in timely mannerCreation of Performance Improvement Plans, implementation, and governanceAbsenteeism ensuring low absences within region + flagging any concerns in timely mannerQuality and RetentionOverall responsibility for the quality of the sales experience [balance of closing with quality]Ensuring the value proposition is communicated optimallyCustomer journey assurance guardians actively championing the perfect customer journeyAccountable for mystery shop results of teamPeople ManagementExperts in your teams duties and able to be an exemplar in performing all the functions of an FSE's (ie pitch / sell / compliance / field coach)Deliver sales training and coaching: High level of coaching ability across your team sales performance / resultsDevelopment and enhancement of FSE'S sales techniquesBeing your teams go-to for store, tech or personal issues, with the ability to troubleshootNew starters on-boarding, hyper care, performance plansMonitoring staff performance + raising concerns in timely mannerAttendance on Client Regional calls performance reviews of teamBuilding team morale creating healthy competition and belonging to something biggerCelebrating your team wins + successesKit management of team ensuring full and correct kit onsite Relationship BuildingBuilding strong relationships with FSE's, Retailers, Field Team + TEDBridging the gap between head office and frontlinersFocusing on team motivation - raising any concerns that could have a direct impact on overall moraleData + ReportingAccountable for the submission of daily reports including accuracy and timelinessExperts on TED Techs reporting system: able to train to a high level on the user side of reporting platformAnalysing data trends in your region being across the detailIssue & Incident EscalationMain point of contact for your FSE's Team, TED Experience and Field TeamMonitoring and responding to queries solving problems and escalating to relevant stakeholders (reducing noise)Escalating issues appropriately using the correct channels troubleshooting where possible prior escalatingRequirementsHave a valid driver's licenseAccess to their own car2+ years of sales experience1+ year sales management experienceWorked within a target-based structure Able to build and foster relationshipsStrong work ethic and communication skillsFull-time 5 day work commitment (8 hours per day)Whats in it for me? A comprehensive and achievable bonus structure!Corporate expense card for petrol, parking & other business costsFive-days paid training focusing on company, product, systems and the role! Pension scheme