Job Title

Operations Manager/ Duty ManagerLakeside, Essex –Grays RM20 2AD: reliably commute or plan to relocate before starting workSalary £27,500- £29,500full time week days and weekend availability requiredBenefits:Company eventsCompany pensionDiscounted or free foodEmployee discountOn-site parkingStore discountNew Opportunity - F&B Enthusiasts, Duty Managers and assistant managers.Are you an ambitious, energetic manager looking to make the next leap in your career?Our client is a market leader within the Leisure market. Their growth and innovation have enabled them to establish themselves in this growing industry.If you have what it takes to be part of a flag ship site in a new and exciting development, please apply with a covering letter to why you think you will be an exceptional choice for the role.If you’re ready to join this fast-paced, fun and people-focused environment, here’s what the role will include and make sure you are perfect for the role leading one of our sites:Team LeadershipEnsure team are performing their roles effectively at all times.Ensure team have individual performance plans.Monitor team performance and conduct regular appraisals and meetingsEnsure that the Management Team are performing as per their specified roles.Perform duty manager shifts, as first point of contact and safe running of the park.Ensure all team are aware of the companies H&S, Legal, Insurance and other compliance related matters.Develop team incentive schemes to help motivate the team performance.Confident in managing 16 years old + full time and casual staff of teams up to 50.Customer ServiceEnsure team members are promoting and providing the highest level of customer service.Immediately responding to customer service in store.Ensuring our customers have an amazing experience every time they visit.Be articulate and confident under pressure when dealing with difficult situations.Operations ManagementImplement programs that support and encourage individual performance and improving departments.Adhere to opening and closing procedures and financial reporting.F&B management, Food Hygiene and Stock Control.Be a very good at multi task management and organising the day.Relationship ManagementDevelop and maintain collaborative relationships with customers and local communities.Establish and maintain active and constructive relationships with other teams in the organisation.Health and SafetyBe involved in rolling out Flip Outs safe practices and procedures in their specific areas of work including but not limited to RAs, Ways of Working, Health and Safety.Be able to respond quickly to and investigate any incidents that may occur.Keep up to date with Health and Safety procedures.Site ManagementEnsure the Exterior & Interior of the Park is pristine, brand and operationally compliant.Manage support all departments including cleaners, FOH, F&B and Marshalls.Weekly checks of key safety equipment such as CCTV and Fire Alarms.Our client, pride themselves in delivering an amazing customer experience and providing a fun environment for their team to grow within.Here's what will make you the perfect fit to the role:At least 1 years management experience within leisure, or hospitality in a similar role.Excellent communication skills and at organising tasksPeople-Focused and a great motivator.Leads by example with a hands-on approach.Takes Initiative and a forward thinker.Works well within a team environment and able to manage all age ranges.Remains calm under pressure and always positive when faced with challenges.Willing to work a mixture of shifts throughout the week including evenings and weekendsDesired QualificationsFirst Aid.Food HygieneRelevant H&S qualifications.Job Types: Full-time, PermanentExperience:leisure: 3 years (preferred)Management: 5 years (required)Food safety: 5 years (preferred)Licence/Certification:First Aid Certification (preferred)Work Location: In personIf you have what it takes to be part of a flag ship site in a new and exciting development, please apply with a covering letter to why you think you will be an exceptional choice for the role.