Job Title

Customer Service AdvisorLocation: North YorkshireSalary: CompetitiveWe are working with a well-established, family-owned UK supplier of essential workplace products and services. Known for their customer-first approach and sustainable solutions, they are now seeking a proactive Customer Service Advisor to join their growing team.About the RoleThis is an exciting opportunity for a customer-focused professional to play a vital role in supporting both customer relationships and internal teams. You will be the first point of contact for a broad range of clients — handling sales orders, answering product queries, resolving issues, and ensuring a high-quality customer experience from start to finish.Key Responsibilities Handle customer orders via phone and email, inputting them accurately into the ERP system Provide advice on products, including upselling where appropriate Build strong relationships with clients through friendly and professional communication Collaborate with internal teams (Sales, Operations) to deliver seamless service Proactively manage customer expectations and follow through on enquiries Resolve complaints or complex issues promptly and professionally Maintain accurate records using Microsoft Office and internal systems Support customer success through a solution-led, personalised approachAbout You Experience in customer service or client support roles Confident communicator with excellent phone and email etiquette Strong attention to detail and organisational skills A proactive problem-solver who takes ownership of issues Comfortable using Microsoft Office and digital tools (Excel, Outlook, Word) Adaptable and capable of managing multiple priorities in a fast-paced environment Willing to learn new product ranges and grow with the businessWhy JoinBe part of a friendly close knit team in a respected UK businessOpportunity to take ownership of key customer relationships and drive growthCareer development opportunities in a successful and growing companyOn site role with a supportive and collaborative working environmentHow to ApplyIf you are a customer focused professional looking to develop your career in account management we would love to hear from you Please submit your CV and a short cover letter outlining your relevant experience