Job Title

Senior Content Designer Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Were looking for a motivated and experienced senior content designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident taking a content-first approach to end-to-end experience design.Youll be ideal for this role if you:Are passionate about finding the right content solutions to meet users needs using research, data, and empathyHave extensive experience of bringing clarity, consistency and usability to the overall product experienceAre dedicated to designing product experiences that are helpful and humanWhat youll do Reporting to our Senior Content Design Manager, youll help drive the strategy and approach to content design for our Loyalty credit card programme across brands.Youll exemplify sound practices in human-centred content strategy and design. Youll be a confident content leader who can lead by example and is well-versed at taking a cross-organisational, holistic approach to the whole user experience.While no two days are the same, your main responsibilities will include:Designing thoughtful, intuitive and accessible content solutions for a range of product use cases and interactions from onboarding and in-app education to transactional flows and push notificationsApplying solid information architecture methods (such as content modelling and mapping), and UI frameworks to design content solutions that scaleAuditing, analysing, structuring, creating and presenting compelling UX content throughout the product experiencePartner across product and research teams using human-centered design methods to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve content bugs across the portfolio.Applying a holistic, customer-focussed approach to creating a cohesive content strategy for our loyalty programme across all product areasUsing both qualitative and quantitative insights and business analytics to drive content insights and solutionsPartnering across teams to improve the accessibility, inclusion, readability, and translatability of product contentHaving strong facilitation, presentation skills to clearly and confidently communicate decision-making rationale to team members and stakeholdersBeing able to influence, persuade and negotiate with stakeholders to design the best experiences that meet traveller and business needsWho you are We realise that content design is constantly evolving, and we know that no two people enter this field through the same path. So, were not expecting you to be a specialist in everything listed here, but we do ask that you demonstrate expertise commensurate with the job level in whichever methods you use.Were looking for people who:Have a bachelor's degree in a related technical field; or equivalent related professional experience in core skills such as UX Writing, content audits and analysis, content mapping and modeling, information architecture, content planning and sourcing, conversational design, and storytelling (This is not a content marketing role).A portfolio of work that demonstrates your skills as a design thinker and honed UX writer with 6+ years of experience as a Content Designer, UX writer or Content Strategist.Ability to audit, analyze, structure, create, and design content independently in compelling user-focused product experiences using established frameworksStrong skills in confidently presenting compelling rationale and narratives behind content strategies and decisions to peers, partners, and stakeholders - such as Legal, Marketing, Security, Product, and top leadership.Expertise in persuasion and negotiation with stakeholders to create optimal experiences that balance both traveler satisfaction and business objectives.Can apply human-centered design (HCD) practices to product experiencesTake a thoughtful, empathetic, and inclusive approach to content design that meets every user where they areHave experience of solving complicated content problems for users and can develop content solutions across systems and brandsHave a portfolio of work that demonstrates your skills - were especially interested in seeing examples of work youve done for Android and iOS appsAbout UsInfogain is a leader in digital customer experience engineering based in Silicon Valley. Infogain engineers business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail/CPG industries. It accelerates experience-led transformation in the delivery of digital platforms using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. Infogain is a multi-cloud expert across hyperscale cloud providers Microsoft Azure, Google Cloud Platform and Amazon Web Services. Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, and Singapore, with delivery centers in Seattle, Dallas, Montevideo, Krakw, Noida, Bengaluru, Pune, Gurgaon, and Mumbai. To learn more, visit http://www.infogain.com