Job Title

Customer Service AdvisorMake sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.- 398853 Shift Times: Monday- Friday 40HPW Pay Rate: 12.80PH Location: Hybrid working, EX1 3UT Job Purpose / Overview In this role you will play a key part in helping us with customer queries to deliver a great customer experience with every contact- telephony/written correspondence.Reporting to the New Connections Manager within the heart of the operations team, as a New Connections customer service advisor, you won't just be helping our customers understand the installations process; you'll be part of the driving force behind revolutionising our many processes within the new connections team and delivering unparalleled customer experiences to both our large and mid-market customers.Key Responsibilities: Call Handling: Serve as a point of escalation for customer queries that come via or phone lines.Problem-Solving: Demonstrate a keen problem-solving ability, addressing issues with precision and efficiency.Communication Excellence: Exhibit excellent communication skills.To succeed you will need Excellent verbal communication skills.Ability to remain calm.Problem solving skills.Able to prioritise conflicting activities and work under pressure.Ability to work collaboratively in a team and on own initiative.Apply now and a member of the team will be in touch! ADZN1_UKTJ