Job Title

Fife - Office based 37.5 hours a week (Negotiable) 24,570p/a Summary: To assist the Service Manager and colleagues by providing support in this varied role. Lead on administrative activities within Fife. Support with the development of new services and supports. With a basic understanding of advocacy, you will support advocates in their role by attending visits alongside them as required. You will maintain and utilise statics and data to produce reports. Handle calls in a professional manner and signpost where appropriate. Seek opportunities to network and build presence of the charity. Attend events and deliver presentations to raise awareness and gain support for the organisation. To prepare financial information for invoicing as needed. Find opportunities to fund raise and identify funding opportunities for new projects. Be willing to do what is needed to start-up new projects and services, even if this is outside your normal working role. Main duties and responsibilities: To maintain accurate records in a clear and concise manner with strict adherence to confidentiality and data protection policy. To have a professional manner at all times. To be confident and competent in representing the organisation at meetings and events. To produce and deliver high quality presentations to a wide range of audiences. To attend advocacy meetings alongside an advocate. To support with allocation of advocacy issues in the absence of the Service Manager. To have good knowledge of services in the local area to enable you to signpost effectively. To contribute to the communication and planning processes within the charity. To produce and contribute to accurate written reports on work relating to the service. To maintain regular social media posts and website content relating to the services. To seek out and support in applying for funding applications and fundraising opportunities. To manage petty-cash within the office. Support the Service Manager with project start-ups. To always uphold the values of the organisation. Any other tasks commensurate with the work of the service in agreement with your line manager, Lead Advocate and the CEO. Person Specification: Qualifications, Experience and Training: To have a driving licence or have the ability to travel to multiple locations. High level of proficiency in Microsoft Office 365. Experience in working as part of a team and/or in a varied and busy role. Experience of working in a human service-related field. Experience/understanding of advocating for self or others. Experience with handling confidential data sensitively and in line with data regulations and legislation. Experience of producing a high standard of report writing. Personal Attributes: Competence To have the ability to carry out your work efficiently and effectively. Strong communication skills. High standard of English language use. Prepare and deliver presentations. Be non-judgemental. Willingness to learn. Ability to interpret and apply the principles of legislation to real life. Effective IT skills. Initiative in the absence of immediate direction and support and preparation to call on assistance as required. Demonstrate a high level of accuracy and attention to detail. Show effective time and stress management skills. Demonstrate logical thinking. Commitment - To show dedication and attentiveness towards those you support and the wider organisation. Demonstrate a flexible attitude towards working hours; this may include some evenings and weekends. Show good time management and personal management. Demonstrate continuous drive towards personal and service improvement and growth. A true belief in the values of inclusion and a passion to support people to uphold them. Participate in initiatives to further develop advocacy services across Scotland and the rest of the UK. Care and Compassion - To understand how other people may be feeling, showing concern/interest in their issues and lives. Demonstrate how you have taken on an advocacy role in your current work/personal life. Demonstrate an attitude which celebrates and respects differences. Show ability to deliver a warm, welcoming, and diplomatic approach. The ability to actively listen & respond to people. Communication - To be able to successfully share ideas, feelings, and information. Have good spoken and written communication skills. Possess exemplary interpersonal skills, demonstrating a diplomatic style of communication. Demonstrate an ability to communicate with people who have difficulty expressing themselves for whatever reason. Creativity - To use imagination and original ideas to support the development of your work. To create or use accessible materials to support different communication styles and preferences. To demonstrate an ability to develop different ways of engaging with people from diverse backgrounds, including in group settings, so they feel at ease, can share their views, and take control of their lives. Intuition and Self Awareness - To understand instinctively those you support and be aware of the impact you have on others. Experience and knowledge of how to manage conflict and perceived challenging behaviour. Show patience, tact, diplomatic and approachability. To stay calm in difficult situations. Be aware of yourself and take steps to safeguard your wellbeing. Authenticity and Integrity to be an honest and genuine person. To be friendly and approachable. To have or be willing to undertake a Protecting Vulnerable Groups criminal records check to evidence that you are not a risk to vulnerable people. To understand the need for clear boundaries while supporting people and demonstrate how this may be identified within your work practice. To be critically reflective and committed to professional development, coaching and appraisal processes. Connection - to show connection in your relationships. To remain independent and as neutral as possible and work within the expressed interests of people we support. To develop trusting relationships with everyone you work with both advocacy partners, agencies and to work positively with professionals to ensure the organisation is well represented. Demonstrate your ability to work in a team. To have good local knowledge of the systems and services available in Fife and beyond. TPBN1_UKTJ