Job Title

Business Services SupportThe following information provides an overview of the skills, qualities, and qualifications needed for this role.Be part of the integral Post Room & Archiving team who collect, sort and distribute correspondence.Excellent opportunity to join a friendly team who are passionate about delivering an excellent service.Full time, 100% office-based role in Stratford-upon-Avon.Monday to Friday, 8:30am-4:30pm. No weekends.About the roleThis role is internally known as Business Services SupportWe have a permanent Business Services Support positions in our Post Room & Archiving (known internally as our multi storage facility) team. This role is 100% office-based, working in our modern head office in Stratford-upon-Avon.As Business Services Support, your role is to manage incoming and outgoing documents and correspondence, ensuring accurate routing according to policies. Youll handle returned and mis-delivered post, prepare and dispatch bulk mailings, safely lift, move, and transport archive boxes between storage facilities and perform scanning and copying tasks as required, ensuring set policies and procedures are followed and customer deadlines are met.Youll be responsible for collecting, sorting, recording, and delivering incoming and outgoing mail, documents, parcels, and archive boxes. All tasks must be done in line with manual handling guidelines and company procedures to meet service level agreements and customer needs.A valid driving license is mandatory as youll be responsible for transporting confidential documents to our nearby location using the company van.Further duties include:Investigate and resolve returned or misdelivered mail to ensure it reaches the correct destination.Calculate and report charges accurately to ensure correct billing to departments.Maintain and restock equipment as needed, reporting any issues to minimise downtime.Train new or temporary staff on key tasks and procedures to ensure safe and effective work.Record and report on Business Services activity to support service standards and decision-making.Locate and retrieve requested archive boxesMaintain accurate tracking records, update logs on the internal archiving system, and verify the location of stored archiving boxesKeep procedures up to date to meet security, health and safety requirements, and provide excellent customer service.About youYou have a willingness to learn and can-do attitude, alongside a combination of skills to ensure the smooth and professional handling of daily tasks. With existing customer service experience, you demonstrate a high level of customer focus, ensuring that internal and external needs are met with efficiency and a positive attitude. You have strong organisational and prioritisation skills to support managing workloads efficiently, particularly in a fast-paced environment, additionally your someone who can manage their time effectively. You possess excellent communication skills to support interactions with colleagues and customers in a clear and courteous manner. Finally, youre confident with your computer skills, including comfortability using Microsoft Outlook for email.Benefits and RewardsWhen you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:24,500 annual salaryAnnual bonus (up to 10% of salary)Contributory pension scheme, up to 20%, including your 8% contribution25 days annual leave + bank holidays + buy/sell/save holiday trading schemeA Family Friendly policy that helps you balance your work and family responsibilitiesAccess to savings at High Street brands, travel and supermarkets20 contribution to a monthly gym membership subject to T&CsHealth and wellbeing plan - cashback for dentist, opticians, physio and moreAccess to voluntary benefits, including health assessments, private medical insurance and dental insuranceEmployee Volunteering - volunteer in the community for one day each yearUnlimited access to Refer a Friend 500 bonus schemeLife Assurance cover of 4 x salaryEmployee discounts of 15% on a range of NFU Mutual insurance policies.Working at NFU MutualWere one of the UKs leading general insurance and financial services companies. For over 110 years weve put our customers at the heart of everything we do. Our people are just as important to us.We pride ourselves on being a great place to work and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of Best midsize employers to grow your career in the UK, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.Stratford-upon-AvonTiddington RoadStratford-upon-AvonWarwickshireCV37 7BJVisit the Stratford-upon-Avon (Tiddington) officeVacancy managed byFaye Fairburn