Job Title

We are currently recruiting for a recognised IT Services company for the role of Customer Success Executive. It’s an exciting opportunity to join a national growing organisation that values its people, encourages collaboration, and is passionate about delivering innovative digital solutions. In this role, you’ll build strong client relationships and helping to ensure the smooth delivery of services.What you’ll be doing:Build and nurture strong relationships with clientsOversee client onboarding, renewals, and day-to-day account managementProvide consultative support on IT infrastructure including networking, cybersecurity, and cloud servicesCollaborate across internal teams (sales, support, technical) to deliver seamless serviceTrack and report on client performance and satisfaction metricsConduct client training sessions and gather feedback for continuous improvementMain Skills/ Requirements:Solid understanding of IT infrastructure: networks, servers, cloud computing, and cybersecurityStrong communication skills—able to explain technical issues clearly to non-technical clientsProven experience in a customer-facing role within an MSP or IT service environmentA team player with a proactive, problem-solving mindsetComfortable working in a fast-changing tech landscapeHow you’ll be rewarded:Competitive salary and performance-based incentivesPrivate healthcare, life insurance, and healthcare cash planGenerous pension schemeIndividual development plans with access to ongoing trainingFlexible work options and supportive culture focused on work-life balanceThis is an excellent opportunity for an experienced Customer Success Executive to join a leading IT Services company, that are driven towards success!For further information on this Customer Success Advocate position, apply below!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.