Job Title

Job DescriptionJMC Aviation is working with a component repair company based in Saffron Walden, looking to recruit a new Head of Commercial to join their team.Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.This client specialises in component repairs for a wide range of commercial aircraft from electrical to mechanical and interior to welding. The company offers a warm welcoming environment with a great team environment, aiding their employees in honing their skills providing outstanding customer service.This is a Permanent Position based in Saffron Walden, however please note the site will be moving to Braintree in Autumn 2025.Monday to Friday, working 08:00 to 16:30.Salary and BenefitsSalary 60,000 - 65,000Annual bonusCompany carCompany eventsFlexitimeOn-site parkingWellness programProfit shareThe RoleThe primary purpose of this role is to report directly to the joint Managing Directors and being an integral member of the Senior Leadership Team. You will take responsibility for the marketing, sales and customer service activities of the Organisation. Leading and managing the teams that onboard new customers, manage client relationships and maintain profitable partnerships. You will also monitor the performance of commercial activities using key metrics and manage contractual relationships with customers and partners alike.Other duties involveCreating and implementing strategic sales and marketing plans that successfully achieve business objectivesDefining and managing the customer service journey, ensuring the highest quality customer experience for all customers and partnersCreating and managing service level agreements for all contracted customersMonitoring and measuring the team's performance against agreed SLA measuresManaging and maintaining customer relationships, ensuring any customer issue is dealt within agreed SLAsReviewing and setting the pricing for the company's service proposition annually including repair and replacementReviewing all contracts and quotes, ensuring they reflect agreed list or contracted pricesLeading, directing and developing the commercial, customer service and estimating teamsResolving and escalating any customer service issues with management or team membersEnsuring all team members are given appropriate levels of training to be able to safely fulfil their job role, meet company and legal requirementsEnsuring that the contracting, quotes and invoicing follow all relevant legal and internal rulesEnsuring the necessary customer service procedures are followed consistently by all team membersCreating and reporting on the necessary metrics to ensure we provide the highest levels of customer serviceIn order to be successful in this role the Head of Commercial will need to demonstrate the following skills and attributesExperience in the aviation component repair sector, either in business-to-business sales or customer serviceStrong leadership skills with previous experience of people management responsibilitiesFlexibility to travel to meet new and existing clientsEducated to A level or equivalentRight to live and work in the UKIf you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details.Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role.For this opportunity JMC Aviation Ltd is acting as an employment agency.#J-18808-Ljbffr