Job Title

Were looking for an exceptional Enterprise Account Manager Lead to join EatClubs founding UK team. Youll be the strategic partner to some of the UKs most valuable hospitality groups, driving adoption, retention, and revenue, while also leading a small team of Account Managers. This is a unique opportunity to take on a high-impact, high-ownership role as part of a high-growth scale-up expanding into the UK market.If youve managed enterprise-level hospitality accounts, understand how marketplaces work, and are excited by the pace of a startup, we want to hear from you.The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.About the RoleEatClub is a fast-growing, VC-backed tech company that helps restaurants unlock incremental, profitable revenue through dynamic pricing. Weve transformed the hospitality market in Australia, and now, with London as our launchpad, were bringing the same impact to the UK.As Enterprise Account Manager Lead, youll personally manage a portfolio of top-tier enterprise accounts while overseeing two Account Managers. Youll run monthly business reviews, drive performance at both the venue and team level, and play a key role in the UK launch and long-term commercial strategy.This role is equal parts strategic account management, operations, and team leadership and perfect for someone who thrives in ambiguity, loves ownership, and wants to be a cornerstone of our UK success story.What Youll Be DoingEnterprise Account ManagementOwn a portfolio of the UKs most valuable restaurants, hospitality groups, and enterprise partners.Build deep, long-term relationships with stakeholders, owners, GMs, marketing leads, and finance teams.Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) to track ROI, identify growth opportunities, and ensure commercial performance.Use data to proactively identify risks, gaps, and upsell moments.Ensure adoption, activation, and performance across multiple locations and brands.Team LeadershipLead and coach a team of 2 Account Managers, setting targets, building workflows, and running 1:1s.Drive excellence in account management through hands-on support, training, and performance reviews.Help build a high-performance team culture that balances autonomy with accountability.Operational OwnershipTake ownership of operational execution across enterprise accounts including onboarding, implementation, activation, reporting, and performance tracking.Build and refine repeatable processes for high-touch account management at scale.Collaborate cross-functionally with Sales, Marketing, Product, and Customer Support to ensure smooth delivery and partner success.Launch & ScaleBe the first enterprise account hire in the UK. You are comfortable being hands-on, proactive, and a key driver of our UK market entry.Contribute to our UK strategy and playbook development based on real-time insights from the field.Champion the voice of our enterprise customers internally to shape product evolution and growth decisions.About YouYoure a confident operator whos ready to lead from the front. You love turning complexity into action, and are excited by the challenge (and opportunity) of helping launch a marketplace business in a new market.You might be a great fit if:Youve managed enterprise-level hospitality clients, multi-site groups, chains, or large venue portfolios.You understand the dynamics of a two-sided marketplace, ideally with experience in food, travel, or delivery tech.Youre comfortable being the first enterprise hire in-market, scrappy, self-sufficient, and solutions-oriented.Youve led or mentored teams and are ready to build a culture of performance and excellence.Youre commercially savvy, data-driven, and at ease with high-pressure stakeholder management.You have 35+ years experience in account management, customer success, or hospitality tech.You love hospitality and want to be part of reshaping how the industry works.Whats In It for You?Be part of EatClubs founding UK team, shaping how we grow from Day 1.Own relationships with the UKs best restaurant groups and operators.Competitive base salary + performance incentives.Hybrid working, mix of field visits, WFH, and in office team collaboration.Join a high-growth startup with global traction and strong backing.