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Title: Property Claims ProcessorLocation: Location: Manchester (Hybrid Initial Onsite Requirement)Please Note: This role is based in Manchester, and during the first month, you will be required to attend the office 23 days per week for training and team integration. After this period, hybrid working will continue with occasional office visits for meetings and collaboration.Term: Permanent, Full-TimeIf you are interested in applying for this job, please make sure you meet the following requirements as listed below.Experience in handling domestic property claims from start to end for more than 1 year is essential for this role.Your new company:Sedgwick Resource Solutions is proud to be recruiting a Property Claims Handler to support one of our valued clients in their domestic major loss insurance claims team. This company offers great career opportunities, qualifications (relevant to the role), and a wide variety of in house training programs.Your new role:In this role, you will be responsible for managing high value property insurance claims from cradle to gravefrom initial notification through to settlement. You will act as the primary owner and decision-maker on each claim, working collaboratively with contractors, suppliers, and other stakeholders to deliver effective, empathetic solutions for customers.Key Responsibilities:Manage a caseload of property claims independently from first notification to final settlementLiaise with customers, suppliers, contractors, and internal teams to drive swift and fair resolutionHandle complaints in accordance with FCA guidelines and ensure compliance standards are metDemonstrate empathy, professionalism, and confidence in all customer interactionsUse a balanced and fair approach to evaluate claims and negotiate appropriate outcomesMaintain high levels of accuracy and detail when gathering and assessing claims informationYour skills and experience:Minimum of 1 years experience managing domestic property insurance claims from start to finishExperience in high-volume call environmentsStrong communication and negotiation abilitiesAbility to balance customer empathy with firm, fair decision-makingFamiliarity with insurance regulations and claims handling best practicesBenefits:Flexible work options: Enjoy a mix of remote and hybrid to support your work-life balanceGenerous Holiday: 25 days of annual leave, plus bank holidays with an option of purchasing more holidays throughout the yearCustomisable Flexi-Benefits: Choose benefits that suit your lifestyleProfessional Growth: Access training with industry experts within the company as well as industry qualifications like Cert CII and BDMA with financial rewards upon completionReferral Scheme: Earn financial reward when your referred colleagues complete their probation period successfullyPension Scheme: Self-invested personal pension above the statutory minimumReward & Recognition: Earn vouchers for popular retailers in categories like retail, dining, and entertainment by sending and receiving points to colleagues within the businessHealth & Wellbeing: Select from benefits like eyecare vouchers, cycle-to-work schemes, and digital consultations, where you can book appointments and get prescriptions via video calls- all designed to keep you healthy and supportedGreen Car Scheme: Lease an electric vehicle with home charge point installation (if required) through our partner supplierLife Assurance: Cover for you with the option of also adding your partner in the event of death while in service, regardless of medical historyCritical Illness Cover: Receive a lump sum if diagnosed with conditions like cancer, a heart attack or strokeGroup Income Protection: Cover up to 60% of your salary after six months of incapacityPre-employment screening will include ID and address verification, credit and background checks, employment history, and relevant regulatory searches. We are committed to Equal Opportunity and Diversity and welcome applications from candidates of all backgrounds. Please note: Applicants must reside in the UK and be eligible to work in the UK. This role requires occasional office attendance post-onboarding.