Job Title

Inside Global is a global agency dedicated to delivering growth and revenue opportunities for B2B tech companies, from Global brands such as Google, Oracle and HPE to AI start-ups.The following information aims to provide potential candidates with a better understanding of the requirements for this role.As a result of demand and growth, we're looking for a talented Client Success Manager to join the team in Liverpool.The Client Success Manager will be responsible for; Project managing campaigns, from set-up right the way through to renewal and growth Manage first level contact with clients on a daily basis over Zoom and email Create and present campaign status reports - both internally and externally Attend and manage weekly calls, monthly insights, quarterly reviews and project launch meetings Liaise internally with Client Success Administrators, Account Directors and Co-Founders Work with the service delivery team to provide information from and to clients Check accuracy of work and feedback any changes needed prior to it becoming client facing Have a good understanding on your clients objectives, internal marketing & sales strategy, plans and how it relates to our work Retain 100% clients through consistent project management, effective programme management, optimisation, amendment and suggestions Proactively demonstrate and communicate to clients where we are having success and where we can improve each day, week and month Assist with commercial conversations and actions Escalate big upsell opportunities to your Account Directors and Co-FoundersQualificationsCustomer Satisfaction and Customer Retention skillsAnalytical SkillsRelationship BuildingCustomer ServiceExcellent communication and interpersonal skillsAbility to multitask and prioritize effectivelyHighly organisedExperience in B2B tech or sales development industry is desirable but not necessaryA bachelor's degree in Business, Marketing, or related field is desirable but not necessaryRole DetailsFull-time, on-site, 0830 - 1700City Centre location near Bold Street, L1Fun, growing companyExposure to great clientsUncapped commission packageClear career progression