Job Title

Part Time Concierge Plymouth Domestic Abuse Services£12.39 per hour - Pay rate effective 1st April8 hours per week (Fixed shift: Saturday 7pm - 3am)Sanctuary Supported Living is delighted to be recruiting for a Concierge at our Plymouth Domestic Abuse Services.At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence.No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day.And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits.The role of Concierge will include:Being a first point of call to receive and direct all customer queriesDeveloping good relationships with customers, helping them develop life skillsHandling occasional emergency/challenging situationsGoing above and beyond to ensure an excellent service is provided to our customersOccasionally organising and running social activitiesSome health and safety responsibilities e.g. fire safety checksEnsuring the security of the service is maintainedWriting and updating customer notesSkills and experiences:Experience of working with young people or vulnerable adults, people with mental health needs or substance misusePrevious experience working under challenging circumstancesGood communication skillsAbility to use IT systems confidentlyAre you ready to be your best?Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you:At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rataA pension scheme with employer contributionsA variety of online discounts and rewards from major retailersHealth and well-being plansLife assuranceFamily friendly arrangements, including opportunities for flexible workingTax efficient savings through our Cycle to Work schemeA wide range of learning and development opportunitiesJob Reference: 223864We are only currently accepting applications from those with the right to work in the UK.If you are applying internally, don't forget to use your internal careers account to submit your application.We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early.Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.Building Equality and DiversitySanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.We work closely with the Home Office in order to prevent illegal working.An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.