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About Servaada, a Wipro company: Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.About the Role: The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.As a Remediation Administrator you will play an essential role within our operational teams, responsible for the seamless processing of high volumes of instructions while delivering exceptional customer service.Working collaboratively with a dedicated team, youll support queries and requests from Financial Adviser firms, building strong and long-lasting relationships with our values clients. Your attention to detail and commitment to accuracy will be pivotal in efficiently processing new investments and providing crucial administrative support across our diverse range of product wrappers on the platform.Key Responsibilities:If you thrive in a fast-paced environment, effortlessly meet tight deadlines, and possess strong attention to detail, you are the perfect fit for our team.As an excellent communicator, you will utilise your proficiency in Microsoft Office applications predominately Outlook.A positive attitude and a keen interest in the financial services industry will set you apart. While relevant experience or a Financial Services qualification would be advantageous, our comprehensive training ensures you have the tools to succeed.Excellent Communication Skills: Effective communication is the foundation of quality customer serviceEmpathy: Understanding and empathising with customers concerns is crucial for building trustPatience: Remaining patient and calm, especially in challenging situations, is vitalProblem-Solving Skills: The ability to analyse issues and find creative solutions is a key competencyProduct/Service Knowledge: In-depth knowledge of an investment/wrap platform and its associated products is essential for providing accurate supportAdaptability: The capacity to adjust communication and problem-solving approaches to suit different customer needsTime Management: Efficiently managing time and handling multiple customers inquiries is criticalConflict Resolution: Skill in resolving conflicts and handling difficult customers can lead to positive outcomesAttention to Detail: Accurate record-keeping and follow-up on commitments are essentialProfessionalism: Maintaining a professional and courteous attitude in all interactions is fundamental for building a positive customer experienceSkills, Qualifications and Experience: Essential:Financial services experienceTechnical understanding of investments and investment productsGood attention to detailExcellent interpersonal and communication skillsThe ability to process data in ExcelOwnership and accountabilityExcellent drive with ability to work unsupervised and under own initiativeAbility to work well under pressure and to tight deadlinesDesirable:Advanced knowledge of MS Office including Word and ExcelWorking knowledge of a range of client servicing administration processesIndustry recognised qualificationsProject management experience and relevant qualificationApplication of Individual Conduct Rules: Standard of conduct is reasonable under all circumstances relating toMust act with integrityMust act with due skill, care and diligenceMust be open and cooperative with the FCA and other regulatorsMust pay due regard to the interests of customers and treat them fairlyMust observe proper standards of market conductEqual Opportunities:Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.