Job Title

illycaff is an Italian family business, founded in Trieste in 1933 and committed to offering the greatest coffee to the world. illycaff produces a unique 100% Arabica blend, combining 9 of the best varieties in the world, selected by illycaff. Each day more than 8 million cups are consumed in over 140 countries in the finest cafs, restaurants, hotels and in offices and homes. illy has become the standard forerunner of espresso, and thanks to three critical innovations, it contributes to the coffee technology progress at global level.All candidates should make sure to read the following job description and information carefully before applying.We are looking for a passionate Barista to educate our customers on brand, product and drinks menu, making recommendations based on their preferences, up-selling special items and taking orders. To be successful in this role, you should have customer service skills and knowledge of all things coffee and coffee machines. Ultimately, youll ensure an excellent drinking experience for our guests. Normal hours of work is 42 hours per week normally worked between 7.00am to 7.00pm Monday-Friday and 8.00am-7.00pm Saturday-Sunday, exclusive of lunch breaksKey Responsibilities and Activities:To maintain excellent customer relations and to constantly strive to improve customer service in line with illy policy To operate cash registers, preparation and/or service of food and beverages To complete daily cleaning schedules and carry out other cleaning duties as required All work to be carried out with a customer focused attitude, providing excellent customer service with a proactive work ethic To undertake any other duties commensurate with the position or gradeMust have a flexible approach to working Give customers drink menus and answer their questions regarding the coffee, brand and ingredientsTake orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios) Prepare beverages following recipes Serve beverages and prepared food for servingReceive and process payments (cash and credit cards) Keep the bar area clean Maintain stock of clean mugs and plates Check if brewing / machine equipment operates properly and report any maintenance needs Comply with health and safety regulations Communicate customer feedback to managers and recommend new menu itemsFluent in English ExperiencePrevious work experience as a Barista ideal, or minimum as a Waiter/Waitress Hands-on experience with coffee machines and related brewing equipment ideal if not training will be providedBasic knowledge and understanding of sanitation practices Flexibility to work various shifts Basic math skills Ability to gauge customers preferencesExcellent communication skills Right to legally work in the UKRequired Essential Competencies:Pragmatic and problem solving approachCan work independently and in a teamCan do attitude with great communication skills