Job Title

We're Hiring: Guest Experience Team Leader | up to 45,000 Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Are you a natural leader with a passion for hospitality and exceptional service? Our client is looking for a Guest Experience Team Leader to oversee and elevate the guest journey at their prestigious client site.In this high-profile role, youll lead a dedicated team of Guest Experience Hosts, ensuring every visitor receives a seamless, five-star welcome. From managing front-of-house operations to innovating concierge services, youll be at the heart of creating memorable experiences in a world-class environment.What Youll Be Doing:Leading and inspiring the Guest Experience team to deliver best-in-class serviceManaging reception, client lounge, and visitor hosting with impeccable standardsCoordinating meeting room bookings and hospitality with precisionSupporting internal events and collaborating with business services teamsDriving innovation in guest services and developing a VIP concierge offeringOverseeing team performance, training, and rota managementWhat Were Looking For:Proven leadership in hospitality, front-of-house, or guest servicesA confident, polished communicator with a proactive mindsetStrong organisational skills and attention to detailA passion for people, service excellence, and continuous improvementExperience in Legal/ high-end corporate or luxury environments is a plus.Why Join Them? Our client prides themselves on delivering bespoke hospitality services that make a difference. Youll be part of a supportive, one-team culture where your contribution is valued, and your development is encouraged.