Job Title

Pensions Transfer AdministratorThe following information aims to provide potential candidates with a better understanding of the requirements for this role.Location GlasgowBasic salary up to 25,525 + up to 10% bonusHours: 35 hours per week, Monday Friday (Hybrid)Were on the lookout for a Client Pension Transfer Administrator to join the operations team in Glasgow. This role blends excellent customer service delivery with financial operations and process improvement. If you like solving problems, supporting others, and making a difference for clients, this could be your perfect fit.Why Join the Team?You'll be part of a collaborative and dynamic team where attention to detail, customer service, and operational excellence are highly valued. We believe that different perspectives and careful thinking drive better outcomes, and we support an environment where everyone can thrive. We offer a competitive salary and a generous benefits package, designed to promote your wellbeing, financial security, and ongoing development.Financial SecurityPermanent contract with annual salary reviewUp to 10% annual bonus paid on business performance10% non-contributory employer pensionLife assurance and group income protectionWork-Life Balance25 days holiday + bank holidaysHoliday increases with serviceHoliday trading schemeAfter training you will benefit from hybrid-working 3 days office/2 days homeHealth & WellbeingPrivate medical insuranceDiscounted gym membershipCycle-to-work schemeEmployee Assistance Programme with confidential counsellingMental health first aiders and menopause ambassadorsFree snacks and food in a well-stocked pantryWhat Youll Be DoingAt the heart of this role is client servicing managing a variety of queries each day to ensure pension transfers and payments are handled swiftly and accurately. You'll play a key role in helping independent financial advisers (IFA) achieve positive outcomes for their clients while ensuring a smooth and compliant operations process.Youll also:Handle and resolve queries related to fund transfers, money movements, pensions, and platform operationsSupport the wider team across various client service functionsShare knowledge and best practice across departments to strengthen performanceMonitor and improve user operations processes, helping us safeguard client assets and improve controlsContribute to continuous service improvement by identifying and implementing process changesTake responsibility for your actions within our risk management frameworkWhat You BringYou're known for your organisation, attention to detail, and ability to solve problems with a calm, considered approach. You have a natural ability to spot what needs to be done and the determination to see it through. Balancing accuracy with a focus on the bigger picture, you work collaboratively, communicate thoughtfully, and help others stay on track. Your proactive mindset and commitment to quality make a real difference every day.Youll thrive in this role if you:Have previous experience in financial services (platform or wrap experience is a bonus)Communicate clearly and effectively, whether through writing, speaking, or active listeningBuild great relationships and work collaboratively across teamsUnderstand financial risk and complianceSupporting others in a high performing teamAre naturally curious, always looking for better ways to do thingsApproach competing priorities with a calm and organised mindset, staying focused and seeking support when needed to maintain high standards under pressure.A Little About UsAt Nucleus, our purpose is to help make retirement more rewarding. We're building the UKs leading retirement-focused platform, and that mission drives every part of our business. Whether your role is client-facing or behind the scenes, service excellence is in our DNA.We believe in ownership, innovation, and trust and well give you real responsibility to make meaningful things happen. Our people say its our culture that sets us apart: fast-paced, empowering, and always collaborative.Inclusion & Diversity at NucleusWe care deeply about inclusion not as a box-ticking exercise, but as a core business value. It makes us stronger, more future-ready, and a better place to work. Were building a company where everyone belongs, and where different perspectives are welcomed and celebrated.Interested?If youre ready to bring your skills and energy to a role where you can really make a difference apply now and a member of the recruitment team will be in touch.