Job Title

Customer Account RepresentativePlease double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Ansty, Greater Coventry area (4 Days onsite / 1 Day Remote after 13 weeks)6 Months (potential extension to 12 months)Rate: TBC (39 Hours per week)Position Summary:The Customer Account Representative is the first point of contact for many of our aerospace clients customers. They are responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. By utilizing our clients High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with customers, while enabling level-loading of production and expeditious resolution of customer assertions. The role will support the teams Senior Customer Account Representatives and report into the Manager, Customer Accounts for a specified product group.Responsibilities:The Customer Account Representative is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) systemRaising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers buyers and supply chain personnel.Coordinate site visits to the clients facilities and set-up customer meetings as required.Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.Track and reconcile internal and external customer score cards, which includes verification of the metricsProduce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.Upon receipt of orders for out-of-production products, gather the information necessary to prepare a quotation, which includes pricing, production lead time and Megitt terms and conditions.Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lostMonitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)Minimum Skills Ability to understand and follow specific instructions and proceduresAbility to gather data and create spreadsheets to compile information, and prepare reports (Excel)Strong verbal and written communication skills, and the ability to have difficult conversations with long standing customersExcellent customer service orientation relationship building with familiar clients will be a key aspect of this positionWell-organized, detail-oriented, and ability to multi-taskAbility to prioritize duties, in order to meet deadlinesStrong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers.Inquisitive about the Aerospace indsutry/ current processes to identify key areas to improveDesirable Skills / upskilling opportunitiesKnowledge of SAPAware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)Use of Salesforce.