Job Title

Customer Success Manager - EMEA Retail Media | SaaS | Enterprise Clients 70,000 - 80,000 + Bonus | Hybrid (London HQ)Do you have the following skills, experience and drive to succeed in this role Find out below.Are you a strategic relationship builder with a passion for retail and technology? A high-growth SaaS business transforming the retail media space is hiring a Customer Success Manager to support their continued expansion across EMEA.This business helps leading retailers and global brands plan, activate, and optimise omnichannel media campaigns - driving innovation, value, and customer impact at scale. With backing from global names in retail and CPG, they're scaling fast and looking for someone who thrives in a collaborative, high-impact environment.The Role As a Customer Success Manager, you'll act as a strategic partner to key enterprise clients, helping them extract maximum value from the platform while identifying growth and upsell opportunities. This is a hybrid role blending strategy, commercial thinking, and hands-on client delivery - ideal for someone who enjoys variety, ownership, and building something big.Key ResponsibilitiesBuild deep, trusted relationships with key retail and brand partners across EMEADevelop and deliver tailored customer success plans to drive platform adoption and long-term growthLead QBRs, manage account health, and drive retention/expansion metricsFeed customer insight back to product teams to influence roadmap and innovationAct as a subject matter expert on platform capability and the evolving retail media landscapeHelp shape internal CS processes and best practices in a scale-up environmentAbout You5+ years in Customer Success, Account Management, or a similar client-facing SaaS roleStrong retail industry experience a mustSkilled in managing multiple stakeholders across large enterprise accountsA commercial thinker with a passion for tech, retail, and client happinessComfortable working in fast-paced, high-growth environmentsBonus if you've worked in retail media or trade agreements beforeWhat's on OfferHybrid working model (London HQ with flexible WFH)Up to 4 weeks a year to work remotely from abroad28 days holiday + birthday + work anniversary offFlexibility to swap public holidaysMinistry gym and workspace membershipCompetitive salary + performance bonusInclusive, ego-free culture with access to leadershipClear progression path and chance to help shape the CS function from the ground upSphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.