Job Title: Partner Relationship ManagerLocation: Potters Bar, Hertfordshire (Hybrid)Department: Business OperationsEmployment Type: Full-TimeMinimum Experience: Manager/SupervisorCompensation: up to 45,000 depending on experienceAre you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Date:May 2025To be considered for this role, you must apply via https://bit.ly/43pyJwyAbout Us:LITTA is a fast-growing digital scale-up with ambitious plans to transform waste collection for residential and commercial clients. Our technology-driven approach connects customers with the best carriers, optimising for efficiency and sustainability. We foster a collaborative, innovative, and supportive team culture where everyone has the opportunity to contribute and grow.Job Overview:LITTA is looking for aPartner Relationship Managerto take ownership of building, managing, and scaling our network of carrier partners across the UK. This role is crucial to ensuring we have the supply capacity, service quality, and geographic coverage needed to meet growing customer demand and support national expansion.Youll be responsible for bringing new suppliers on board, onboarding and training them, maintaining strong relationships, and ensuring consistent operational performance. Youll act as the voice of our partners internally, feeding insights back to our product and operations teams to drive continuous improvement and make the supplier experience as seamless as possible.This is a hands-on, commercially-minded role ideal for someone who thrives on building relationships, improving systems, and scaling operational infrastructure in a high-growth, tech-driven environment.Whats In It For You:Competitive salaryof up to 45,000 depending on experience.Opportunityto shape and grow a key part of the business.A fast-paced, dynamic work environmentin an exciting scale-up.Be part of asupportive and ambitious teammaking a real impact.A wide range of company benefits, including wellbeing programs, discounts, special day holidays, team lunches, and more.Key Accountabilities:Supplier Growth & OnboardingDesign and execute astructured supplier acquisition strategy, bringing new carriers onto the platform in key regions.Manage theend-to-end onboarding journey, from first contact through to go-live, ensuring every supplier is properly trained and compliant.Collaborate with internal teams to streamline onboarding materials and build scalable training systems.Relationship Management & Partner SuccessDeveloptrusted, long-term relationshipswith suppliers, becoming their go-to point of contact within LITTA.Deliver ongoingtraining and supportto ensure partners meet service standards and maximise earning potential.Actively manageretention and performance, identifying risks early and resolving issues quickly.Performance Management & Quality ControlMonitor and report on partner KPIs, includingjob acceptance rates, punctuality, customer feedback, and documentation compliance.Work with the operations and finance teams to ensurefair pricing and incentives, supporting partner profitability and motivation.Createperformance dashboardsand lead regular reviews with key suppliers or support with the creation of this.Product Feedback & Process ImprovementChampion thevoice of the supplierinternallycapturing pain points, feature requests, and operational inefficiencies.Provide structured, data-led feedback to product and engineering teams to help improve the partner experience.Contribute to the design ofself-serve tools and automated workflowsthat reduce friction and support scale.Scaling & Strategic InputSupport theexpansion of LITTAinto new cities and regions by ensuring supply is built ahead of demand.Use data to spot gaps in coverage and proactively resolve supply bottlenecks.Lead on local supplier engagement initiatives, events, and retention strategies to create a sense of community.The Ideal Candidate Will Have:Experience & Skills4+ years experiencein asupplier/partner management, logistics, or operational account management role, ideally in a platform model.Proven track record ofonboarding, training, and scaling external workforces or suppliers.Highly organised andprocess-driven, with the ability to scale partner operations across multiple regions.Strong communicator and relationship buildercomfortable engaging suppliers at all levels.Commercially sharp with adata-led mindset; confident in interpreting performance metrics and driving action.Proactive, hands-on, and adaptablein a fast-paced environment.Tech-savvy and familiar with CRM, workforce management tools, and performance dashboards.
Job Title
Partner Relationship Manager