Job Title

Not many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce & Sustainability team (WWRR&S) at . WWRR&S is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon’s commitment to the Climate Pledge (Net Zero Carbon) – “the 4 Zeros”. We do this by developing groundbreaking products and driving operational excellence to help customers keep what they buy, recover returned and damaged product value, reduce waste, and enhance the returns experience. Our focus is on creating long-term value by emphasizing sustainability and the circular economy through returns, recommerce, and environmental initiatives. Amazon WWRR&S comprises business, product, operational, program, software engineering, and data teams that manage the lifecycle of returned or damaged products—from customer to warehouse to the next best use. Our work includes training machine learning models to optimize routing, inventing new channels for product reuse, developing support systems, piloting smarter evaluations, and continuously improving the customer return experience—all while maintaining a sharp focus on business and environmental impact. Key job responsibilitiesSupport engineers troubleshoot, debug, evaluate, and resolve computer-identified alarms, perform software deployments and migrations, host management, and automate routine operational tasks. Develop tools and automation to achieve human-free operations using appropriate system architecture modifications. Perform small-project software development work as needed. Combine strong troubleshooting, technical, and communication skills to support a dynamic environment. If you have a strong Application Support background, are interested in growth, and passionate about developing large-scale tools, this is the opportunity for you. We foster a fun, impactful work environment supported by leadership dedicated to operational excellence and work-life balance. Our team offers significant career growth potential in a supportive setting. Join us in making Amazon the earth’s most customer-centric company and help innovate with the WWRR&S team! Basic Qualifications2+ years of software development or technical support experience Experience scripting in modern programming languages Experience troubleshooting and debugging technical systems Preferred QualificationsKnowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware 'software RAID Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit or contact your Recruiting Partner.#J-18808-Ljbffr