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Join to apply for theTechnical Support Level 3 (m/w/d)role atFARO TechnologiesFARO is an imaging company — and animaginingcompany. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. From the start, we have helped our customers make better decisions — faster and more accurately than anyone else in the industry.We work with the largest companies on the planet to provide solutions that help them overcome industry challenges. In aerospace and automotive sectors, we collaborate with SpaceX, NASA, Tesla, and Volvo. In construction, we partner with major builders to scan and design projects. For public safety, our forensic scanning tools assist in crime scene documentation, similar to tools seen in CSI.We believe that if it can be dreamed, it can also be measured. And if it can be measured, it can be realized.We are seeking aTechnical Support Level 3 (m/w/d) , based in Nottingham, United Kingdom. This is a hybrid role requiring 2 days in the office per week.How you will make a difference @ FARORespond to customer inquiries related to hardware and software productsProvide technical support, troubleshooting, and solutions following guidelinesManage incidents, product defects, license issues, and escalationsMaintain detailed documentation for support incidentsResearch and troubleshoot system issuesEscalate issues internally when necessaryCollaborate with support teams to ensure excellent customer experienceLead on escalated issues or small projectsContribute to process improvementsThis position requiresTechnical background (apprenticeship, further education, university degree preferred)Experience in a technical service organizationKnowledge of process and project managementStrong organizational and communication skillsFluency in EnglishFARO offersPension scheme with employer contributionFlexible 37.5-hour workweekOptions for remote work25 days paid vacation plus public holidaysOffice amenities including fruit and drinksInclusive FARO values diversity and encourages different perspectives to foster innovation. We are committed to respect, open communication, and collaboration among all employees.Additional detailsSeniority level: Entry levelEmployment type: Full-timeJob function: Information TechnologyIndustry: Industrial Machinery Manufacturing#J-18808-Ljbffr