Job Title

We are currently recruiting for a high-growth company within the FMCG sector for the role of Contact Centre Team Manager. This is a fantastic opportunity to join a purpose-driven organisation that delivers engaging products to millions of customers across the globe. With a broad retail presence, the organisation is transforming how consumers engage with quick-purchase products at the point of sale.Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.What youll be doing:Lead performance management for all team members by developing personalised Development Plans and aligning coaching, learning, and training opportunities with individual growth stylesProactively address and manage underperformance with consistency, ensuring accountability and continuous improvementOversee and refine operational procedures and daily workflows to enhance team productivity and operational effectivenessEnsure all personnel responsibilities are completed in full compliance with company policies and standardsMonitor and track team activities in real time to maintain transparency, alignment, and performance visibilityMain Skills/ Requirements:Experience managing an inbound contact centre/customer service team is essentialProficient in utilising Microsoft Office tools and softwareFamiliarity with customer relationship management (CRM) platforms Skilled in interpreting and leveraging data insights to enhance the growth and effectiveness of contact centre team membersHow youll be rewarded:25 days Annual LeaveHybrid workingOpportunity to work for a global leading organisationStrong benefits package available!This is an excellent opportunity for an experienced Contact Centre Team Manager to join a leading company that are driven towards success!For further information on this Contact Centre Team Manager position, apply below!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.