Job Title

Receptionist West London VolvoIf you are interested in applying for this job, please make sure you meet the following requirements as listed below.Location: West LondonPosition Type: Full-Time / Part-TimeReports To: General Sales Manager About UsWest London Volvo is part of a respected network of dealerships representing the iconic Volvo brand. With a commitment to delivering exceptional customer experiences and upholding Volvos values of safety, innovation, and sustainability, we take pride in creating a welcoming and professional environment for our customers and our team.Role OverviewAs the first point of contact for customers visiting or calling the dealership, the Receptionist plays a vital role in shaping the customers first impression of West London Volvo. This role requires a warm, approachable, and professional individual who can handle a variety of administrative and customer-facing responsibilities with confidence and efficiency.Key ResponsibilitiesGreet customers and visitors in a friendly and professional manner. Answer incoming calls promptly, transferring them to the appropriate department or taking accurate messages. Manage the dealerships front desk and waiting area, ensuring it is tidy, presentable, and stocked with relevant literature. Book and confirm appointments for the sales and service departments as needed. Handle incoming and outgoing mail, deliveries, and other correspondence. Provide refreshments for waiting customers and notify relevant staff of customer arrivals. Assist with general administrative duties such as filing, scanning, and updating customer records. Support the Sales, Aftersales, and Management teams with ad hoc tasks when required. Skills & ExperiencePrevious experience in a front-of-house or customer service role preferred (automotive industry experience is a plus). Excellent communication and interpersonal skills. Professional appearance and manner. Ability to multitask and remain calm under pressure. Strong organisational skills and attention to detail. Proficient with Microsoft Office and able to learn dealership management systems. Team-oriented with a positive, can-do attitude. What We OfferA friendly and supportive working environment. Training and development opportunities. Competitive salary. Staff discounts and benefits. Opportunities to grow within a respected automotive group. Join West London Volvo and be part of a team that values professionalism, customer service, and the Volvo spirit.