Job Title

Contact Centre Operations Manager £90,000 - £95,000 P/A County Durham Contract or Permanent opportunity Full time | 37.5 hours per weekAre you an experienced senior manager from a heavily regulated environment?Can you effectively adapt to work with a multitude of stakeholders?Attega Group is currently partnering exclusively with our client in recruiting a Contact Centre Operations Manager to join the team.The main purpose of this role is to drive clear leadership of the centre to help deliver short & long term business successes. You will be responsible for an overall team size of c.270 with expected attrition.In return, our client is offering a salary of up to £95,000P/A , depending on experience, plus car allowance, up to 20% bonus per annum, private medical insurance, and more!This role is full-time and available for an immediate start contract role or permanent basis. The hours of work will be 37.5 per week, Monday to Friday.Your responsibilities will include:Overseeing the operation and delivery of all administration functions, Ensuring full departmental compliance with all regulatory and legal requirements, Maintaining a whole organisational approach to improving customer service, Working with senior management teams to develop, implement, and manage all service level agreements, Recruiting and actively...