Job Title

Job DescriptionSupporter Experience Assistant Location:Rotherham Salary:£23,875 per annum Rotherham Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to their community since 1996. The Role The Supporter Experience Assistant is the first point of contact for supporters and administration tasks. Offering a high level of support, guidance, stewardship to supporters whilst implementing the operational delivery of all departmental transactional requirements related to the delivery of their fundraising and retail activities. This is a pivotal role in ensuring supporter care and administrative excellence is achieved and maintained in an accurate and timely manner and that all queries are responded to quickly and consistently. Working collaboratively with colleagues from various departments including the finance team the Supporter Experience Assistant will undertake a team proactive approach to all aspects of delivery and immediately identify any potential risks and issues which will jeopardise supporter care and administrative excellence. Key Responsibilities: Act as a main point of contact in relation to supporter queries and administration tasks, reacting to all incoming queries in a positive and proactive manner. Assess support...