Job Title

Job DescriptionHave you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself a people person? If yes, we would love to hear from you! Join us as a Customer Assistant at our Kingsbury Road Club, offering a 16-hour flexible contract over 7 days, including evenings and weekends. Please note that the club is open until 2am on weekends. The Role You'll Play As a Customer Assistant, you will go above and beyond to provide exceptional service to our customers. Caring for people is in our DNA, and you'll do the right thing always by looking after our customers. Hit the Jackpot with Our Benefits Help@Hand – a physical and mental wellbeing app for you and your family, providing quick remote access to a GP and more Thrive App – for mental wellbeing, approved by the NHS My Eva – an online financial expert for money-related matters Buzz Brights Apprenticeships Buzz Learning – our digital platform offering hundreds of online courses In-house Training – including fire safety, food safety levels 1 & 2, COSHH, and more Access to Trained Mental Health Advocates for mental wellbeing support 4 weeks of annual leave plus public holidays (prorated for part-time colleagues) Staff discount – 50% off bingo tickets, food, and soft drinks Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with customers Be flexible across all areas of the club, including front of house, book sales, treasury, machines, bar, kitchen, and general housekeeping, ensuring high standards of presentation and cleanliness Support with other duties as assigned by the line manager Create a safer gambling environment for all customers and colleagues across all channels: online, in-club, and live The Winning Combination We're Looking For Experience in delivering first-class, personalized customer service in face-to-face roles, preferably in hospitality, retail, or leisure Excellent communication skills adaptable to various situations Experience handling cash and basic numeracy skills Confidence to challenge the status quo and ensure all customers follow company policies and standards Applicants must be 18+#J-18808-Ljbffr