Job Title

GoReport is a leading provider of digital data capture and reporting software designed specifically for the built environment. Our solutions help professionals in construction, surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently.Please read the following job description thoroughly to ensure you are the right fit for this role before applying.As part of our growing team, youll be joining a company that values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers.As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for;First Line Customer AssistanceRespond to inbound customer inquiries via phone, email and live chat promptly and professionally, redirecting to team members where neededComprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customerTechnical TroubleshootingDiagnose and resolve technical issues reported by customers, documenting and redirecting to team members within Operations or Technical team where necessaryProduct Knowledge & Feedback Collection Become an expert in the GoReport product and stay up-to-date with the latest features and updates to provide informed and helpful assistance to customersGather customer feedback to communicate to our product development team to ensure continuous improvement DocumentationContribute to the development of and updates to customer support documentation to assist customers in finding answers to common queries independently Cross-functional CollaborationCollaborate with other departments including Sales and Product Development to address customer needs and provide a seamless customer experienceQualifications: Minimum 2+ years experience working within a Customer Success or Customer Support role, ideally within a tech/software-as-a-service business.Customer-centric mindset with a passion for delivering exceptional customer service and ensuring customer satisfactionApproach challenges with a solution orientated approach and a team spiritAbility to react quickly and effectively when dealing with challenging situationsProduce consistently high quality, accurate work even whilst under pressureExcellent written and personal communication skills. Ability to explain technical concepts in a clear and concise mannerFlexible and willing to adapt as part of a fast-changing companyProficient IT skills in using Microsoft Office software.Understanding of using CRM, Helpdesk or other business software solutionsDesire and commitment to grow you careerApplication Process1st Round: Initial phone screening 2nd Round: Panel Interview & Task with Hiring Manager and Team Members3rd Round: Final interview with CEO