Job Title

Contracts ManagerAre you a proactive and people-focused professional with a passion for delivering outstanding service? We are seeking an experienced Contracts Manager to lead the successful delivery of contracts across our large customer portfolio across Berkshire.You could be just the right applicant for this job Read all associated information and make sure to apply.About the Role:As a Contracts Manager, you will be responsible for ensuring that our service delivery consistently meets high standards of cleanliness, health and safety, and customer satisfaction. Your role will involve close liaison with clients and site teams, as well as managing staff performance and ensuring compliance with operational procedures.Key Responsibilities:Conduct regular site audits and client meetings to ensure service quality and customer satisfactionMaintain consistent and proactive communication with clients and site teamsOversee recruitment, induction, and management of cleaning staff across multiple sitesEnsure all health and safety regulations are adhered to at all locationsPlan and facilitate regular training sessions for site operativesMonitor staff performance and address any issues proactively and professionallyEnsure appropriate stock levels of equipment, materials, and consumables at each siteManage staff rotas to ensure sites are fully staffed, including arranging cover for holidays and absencesComplete fortnightly payroll submissions and associated administrative duties (e.g., holiday forms)Collaborate with the Operations Manager and Operations Director in regular strategy and performance meetingsTake on additional tasks and responsibilities as directed by senior managementSkills & Experience Required:Proven experience in a similar role, ideally within the cleaning or facilities management industryStrong leadership and people management skillsExcellent communication and interpersonal abilitiesHigh attention to detail and commitment to delivering quality serviceAbility to multitask and manage time effectively in a fast-paced environmentSolid understanding of health and safety complianceConfident with IT systems and basic payroll/HR processes