Job Title

SR. FinOps Analyst - AR, Global Account ReceivablesGAR (Global Accts Rec) is seeking a proactive, customer-focused, and detail-oriented Collections Analyst. The primary responsibility will be to manage and resolve receivables-related queries received from Amazon customers. As a Collections Analyst, you will support customers in resolving billing issues, reconciling accounts, and achieving monthly collection targets. The ideal candidate is self-motivated, quick to learn, demonstrates strong ownership, and can earn trust with customers to facilitate timely payments. Key ResponsibilitiesUnderstanding of Accounts Receivables process Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio Maintain detailed records of correspondence on accounts receivable to ensure aging is current, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are resolved Collaborate with stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve disputes and queries, and to maintain good client relationships both internally and externally Monitor high-risk accounts and escalate challenges promptly to management Continuously seek ways to enhance the customer experience Assist in streamlining and improving the accounts receivable process by identifying areas for improvement Achieve monthly productivity goals Reconcile complex accounts with excellent attention to detail Basic QualificationsBachelor's degree in accounting and commerce (B. Com) Advanced knowledge of Excel Experience with Microsoft Office applications Preferred Qualifications3+ years of experience in finance operations, shared services, accounts payable, accounts receivable (collections), or general ledger We promote an inclusive culture that empowers Amazonians to deliver the best results for our customers. If you require workplace accommodations during the application or onboarding process due to a disability, please visitthis linkfor more information. If your location isn't listed, contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.#J-18808-Ljbffr