Job Title

Internal Client Services (ICS) Team Job DescriptionThe Internal Client Services (ICS) team aims to deliver excellent secretarial, administrative, and facility support services across the Firm, underpinning the quality of service provided to our clients. Vicki Napolitano, Director of ICS, leads the team, with Claire Phillips, Head of ICS, managing the secretarial team. The team structure includes Client Services Leads, Client Services Executives (CSE), Client Document Executives (CDE), and Client Services Administrators (CSA). Roles and ResponsibilitiesCustomer Service:Develop solutions to ensure an exceptional service at all times. Update service users on progress and status of tasks appropriately. Assist service users where possible. Support the Compliance & Risk Team with client due diligence, conflict checking, and Anti Money Laundering processes. Create and maintain files, understanding principal documents within each file. Handle postal deliveries and arrange courier services as necessary. Efficiently use the Practice Management System to log and record documents. Complete all file closing procedures, including archiving and retrieval. Perform searches as requested by Partners, fee earners, and team leads. Manage photocopying, printing, scanning, binding, and filing tasks. Support the Finance team by ensuring receipts, cheques, and bills are correctly entered into the system. Perform ad hoc duties as requested. Comply with all relevant legal and regulatory obligations, including SRA standards and regulations. Practice Group Specific Tasks:Depending on the Practice Group, additional tasks may include: Producing document packs and court bundles. Maintaining client-specific records. Preparing files for costs assessments. Conducting basic Land Registry searches. Handling Data Subject Access Requests. Checking Companies House for company details. Updating Practice Group intranet pages. Additional administration tasks specific to the Practice Group. Person SpecificationAt least 6 months of administration experience. GCSEs graded A-C, including maths and English, or equivalent qualifications. Strong customer service experience and work ethic. Excellent verbal and written communication skills. Proactive team player. Organised with good interpersonal skills adaptable to different styles. Attention to detail and accuracy.#J-18808-Ljbffr