Job Title

Senior Housing Officer (LBR11) - HousingContract | CRA GROUP RECRUITMENT AND PAYROLL LTD | United Kingdom Posted On 06/05/2025 Job InformationWork Experience 1-3 years Community & Social City Redbridge Province Redbridge Postal Code IG2 Job Description4-5 months contract with a Local Authority Job Summary: We are seeking an experienced and proactive Senior Housing Officer (LBR11) to lead and support a team of Housing Officers in delivering excellent housing services across the borough. This role is central to driving neighbourhood-based service delivery, ensuring resident satisfaction, and achieving strategic objectives. The postholder will be responsible for people management, performance monitoring, and working collaboratively with internal departments and external partners to improve housing outcomes and community wellbeing. Key Duties/Accountabilities: Lead, motivate, and develop Housing Officers to act as visible, accountable neighbourhood champions. Promote proactive engagement with residents and create neighbourhood plans aligned with local priorities. Ensure excellent customer service is at the core of all resident interactions. Use innovative performance management techniques to exceed service targets and improve outcomes. Support delivery of the Council’s strategic housing objectives and contribute to continuous service development. Represent Housing Management in cross-functional management teams, deputising and sharing responsibilities as needed. Monitor and manage team budgets, ensuring compliance with financial regulations and council policies. Embed a culture of customer focus and accountability. Ensure effective communication with residents, staff, and stakeholders about service performance and changes. Oversee timely and appropriate responses to complaints and enquiries. Ensure staff effectively enforce tenancy agreements, leasehold obligations, and manage estate-level issues. Support the professional development of staff through training in enforcement and tenancy matters. Promote a strong presence on estates through inspections and walkabouts. Oversee ASB case management and work with internal and external partners to deliver sustainable solutions. Work with cross-sector partners to identify and address vulnerabilities, ensuring residents receive appropriate support and guidance. Promote tenancy sustainability and prevent avoidable breaches of tenancy obligations. Build strong working relationships with key stakeholders including residents’ associations, councillors, MPs, police, and third-sector organisations. Influence and collaborate with partners to ensure cohesive service delivery in line with local needs. Ensure adherence to all relevant Health & Safety legislation and council protocols, including risk assessments. Promote and implement the council’s equality and diversity policies within all areas of responsibility. Skills/Experience: Substantial experience in housing management, ideally within a local authority or similar public sector setting. Proven leadership and team management experience, with the ability to motivate and develop staff. Strong working knowledge of tenancy law, housing legislation, leasehold obligations, and enforcement practices. Excellent customer service skills and a commitment to delivering resident-centred services. Experience in managing budgets and ensuring compliance with public sector financial procedures. Demonstrated ability to manage ASB cases and work effectively with external agencies. Strong written and verbal communication skills, able to adapt to a range of audiences. Experience working with vulnerable residents and a good understanding of support services and referral pathways. Commitment to equality, diversity, and inclusion in both policy and practice. Good understanding of Health & Safety requirements in a housing context. Able to work flexibly and collaboratively with internal departments and external partners to deliver strategic goals. Additional Information: Hybrid role - 3 to 4 days a week from the office.#J-18808-Ljbffr