Job Title

Rent Arrears Credit ControllerDo you have the following skills, experience and drive to succeed in this role Find out below.Fixed Term Contract until 21st February 202625 hours per week- working pattern negotiable between Monday-Friday 9am-5pmChichesterUp to 32,500 Pro Rata (23,214 per year)Hyde is looking to recruit a Rent Arrears Credit Controller. Internally you will be known as an Income Services Officer.Hyde is one of the UKs leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.As a Rent Arrears Credit Controller, you will be working within our Income Team to manage the prevention and recovery of rent arrears and other debts.ResponsibilitiesRecover rent arrears and service charges from an assigned account.Respond back to all resident correspondence regarding the management of their account.Offer money management advice to assist the resident in prioritisation of rent and service charge payments and reduction of arrears.Ensure residents receive appropriate advice and guidance regarding benefits and welfare entitlements to maximise their potential income, making appropriate referrals where identified.To represent Hyde by attending and presenting cases professionally at court.Refer cases to appropriate teams/external agencies where more in depth advice is required.Skills and Experience RequiredRent arrears recovery / debt collection experience is preferableStrong customer service skillsVerbal & written communication skillsBenefitsA fantastic pensionLife assuranceGreat holidaysAn award-winning flexible benefits package.Volunteering daysDiversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and were committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.We reserve the right to close this advert as soon as a suitable candidate has been identified.TPBN1_UKTJ