Job Title

Technical Services Operations Manager Milton Keynes | Monday to Friday Up to £65,000 (DOE) Company Bonus + Private Medical Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. About the Role As Technical Services Manager, you'll lead, develop, and motivate the Warehouse, Logistics, and Configuration Teams. Reporting to the Managing Director, you'll play a key role in delivering high-quality services, ensuring systems and processes are followed, and supporting our long-term strategy as part of the senior management team. What You’ll Do: * Operational Leadership: Oversee Warehousing, Logistics, and the Configuration Centre, ensuring day-to-day performance, legal compliance, and alignment with company standards. * Strategic Collaboration: Report to the Managing Director and work with the Senior Management Team to shape and deliver business strategy, policy, and planning. * Team Development: Support and develop managers and supervisors, promoting a culture of best practice, continuous learning, and team wellbeing. * Departmental Strategy: Collaborate with department leads to manage staffing, forecasting, resource allocation, and cost control. * Process & Performance Management: Maintain and improve departmental processes, implement KPIs, monitor systems, and regularly report on performance. * Stakeholder Engagement: Represent Celestra positively in external meetings, acting as the key escalation point and maintaining strong relationships with clients and suppliers. * Quality & Improvement: Lead service reviews and contribute to quality assurance and continuous improvement initiatives across departments. * Compliance & Documentation: Ensure compliance with company and legal standards and maintain up-to-date documentation of departmental processes. What You’ll Bring: * Team Leadership: Proven track record of managing large, multi-disciplinary teams effectively. * Industry Experience: Background in warehouse, logistics, or technical environments, with hands-on operational knowledge. * Technical Understanding: Familiarity with EPoS IT solutions and warehousing systems. * Stakeholder Engagement: Strong influencing and communication skills, confident presenting to all levels of the business. * Commercial Awareness: Demonstrates solid business acumen with experience in financial oversight and cost control. * Process Improvement: Experience driving efficiency, streamlining operations, and boosting productivity. * Organisation & Resilience: Highly organised, with the ability to manage pressure and meet tight deadlines. * Tech Proficiency: Proficient in Microsoft Office, able to present data clearly and effectively. * Analytical Thinking: Strong problem-solving skills with a logical, data-driven approach. What we Offer: