Job Title

Job DescriptionDo you want toBe A Partof something unique?We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismaticReservations & Events Agent!Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.Your role as a Reservations & Events Agent..Answers all inbound calls, emails and general enquires in a friendly manner, using clear English communication whilst promptly providing accurate information regarding availability of accommodations and other requested information Assist other departments such Sales, Events, and Front Office with reservation related questions, billing, and general hotel enquiries Maintain system quality making sure reservations are processed accurately and checked regularly, along with inventory control to maximise revenue and meet customer needs. Remain calm and polite especially during busy hotel activity. Resolve complications and complaints using previous experience and good judgement Maintain complete knowledge of all hotel services/features and hours of operation Determine from reservations any sales lead for future business and e...