Job Title

London (2+ days/week in office) Full-Time | Monday to Friday, 9am 6pm 40,000 48,000 DOEAre you a strategic storyteller with a passion for customer engagement?Our client is seeking a CRM & Content Project Manager to revolutionise how they connect with their UK driver community - they are a leading global technology platform that is at the forefront of urban mobility and delivery, that operates in over 70 countries with a significant presence in cities across the UK.This is your chance to lead a high-impact CRM strategy for one of the UKs most vital platforms. In this pivotal role, youll move communications from reactive to proactive and transactional to trust-building, ensuring drivers feel informed, supported, and valued.What Youll Be DoingOwn the UK Driver Communications StrategyCraft and execute a consistent narrative across all driver touchpoints, aligned with UK priorities and global CRM vision.Lead Life cycle & Campaign ManagementDrive engagement through end-to-end campaigns focused on feature adoption, education, and policy awareness.Oversee Content ProductionManage creative development for driver-focused podcasts and video initiatives with agency partners.Coordinate Cross-Functional StakeholdersRun the weekly Customer Collective forum to align messaging across Ops, Support, Policy, and Marketing.Champion Best Practices & ChannelsDefine and promote CRM best practices across teams, advising on tone, format, and delivery channels.Manage Weekly NewslettersOversee production from planning to deployment, optimising for performance and feedback.Measure and OptimiseWork with analytics teams to track KPIs and continuously improve campaign impact.Advocate for the Driver VoiceEnsure drivers perspectives are embedded in all key initiatives and business decisions.Build Scalable PlaybooksDocument processes and share learnings to support regional growth and global knowledge sharing.About You3+ years experience in CRM, customer marketing, or comms project managementConfident project manager who thrives juggling multiple initiativesCompelling communicator with a passion for storytelling and tone of voiceExperience across multichannel campaigns (email, in-app, SMS, social, etc.)Proven success working with creative teams and/or agenciesComfortable in fast-paced environments, with a bias for actionAnalytical and insights-driven, with a knack for translating data into strategyPassionate about improving customer experiences and building long-term trustFamiliarity with tools like Braze, Salesforce, or Iterable is a plusWhy Apply?This is a unique opportunity to shape how thousands of UK drivers interact with a leading platform. Your work will directly impact engagement, retention, and satisfaction helping build long-term loyalty in a dynamic, innovative environment.Ready to make your mark? Apply now and help redefine the driver experience.