Job Title

Hire Monitoring Claims HandlerIf you are interested in applying for this job, please make sure you meet the following requirements as listed below.Location: Uxbridge| Hybrid Working: 3 Days Office / 2 Days HomeHours: Monday to Friday, 8:00 AM 4:30 PM (37.5 hours per week)Join an award-winning company with over 27 years of success in the credit hire industry , known for delivering outstanding service and maintaining an exceptional workplace culture. As we continue through an exciting period of growth, we're looking for a dedicated Hire Monitoring Claims Handler to become part of our high-performing team.What You'll Do:In this role, you'll manage your own portfolio of customer claims, ensuring seamless service and efficient resolution throughout the lifecycle of each case. You'll work with both internal and external stakeholders to drive progress, mitigate loss, and ensure customer satisfaction.Your day-to-day will include:Managing long-term customer accounts with professionalism and careProviding regular updates to customers and tracking case developmentsLiaising with third-party insurers, repairers, engineers, solicitors, and senior stakeholdersInvestigating liability, damage causation, and potential fraud using a variety of resourcesMaking sound commercial decisions to protect the business's interestsEnsuring compliance with industry regulations and internal protocolsWhat You'll Bring:We're looking for a confident communicator and proactive problem-solver who thrives in a fast-paced environment.Essential Skills & Attributes:Exceptional phone manner and the ability to handle high call volumesPrevious experience in customer service or claims handlingExcellent written and verbal communication skillsStrong organisation, time management, and attention to detailAbility to multitask, prioritise under pressure, and meet deadlinesComfortable making decisions and influencing outcomesConfident when speaking to challenging customersTech-savvy, with working knowledge of Outlook, Word, and ExcelPositive, team-oriented mindset with a desire to learn and growBonus:Experience in the motor claims or credit hire sector is a plus, but not requiredWhy Join Us?Dynamic and supportive team environmentOpportunities for professional growth and developmentCompetitive salary and benefits packageChance to make a real impact in a key area of the businessFantastic Salary between 24,500-26,000 Experience dependentMonday-Friday only 9am- 5pmHybrid working model.Free parking on siteHealth Assured Employee Assistance Programme (EAP)Private Medical Insurance25 days of holiday plus Bank HolidaysLife Assurance (x4 salary)PensionMonthly McDonalds breakfastCompany EventsReady to Grow with Us?If you're bubbly, motivated, and passionate about providing top-notch customer service, this is your chance to make an impact in a supportive, exciting environment. Apply today and help shape the future of a thriving business.TPBN1_UKTJ