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Overview We always want to deliver great service to our customers, but we can’t do that without taking care of our REAL number one – and that’s you. We are recruiting for A Senior Third Party Capture Handler. You will not only be provided with all the training and support you need to excel but also be looked after with an outstanding benefits package, including hybrid working. You’ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills. If this sounds a bit like you, we'd love to hear from you. If you love talking to people as much as we do, we’d love to hear from you. Apply Now! Responsibilities: * Handle customer claims following insurance policies and company processes to ensure a great experience. * Investigate claims quickly and carefully to decide who is responsible and how much should be paid. Watch out for any suspicious or fraudulent cases. * Find smart and effective solutions to provide excellent service to third-party customers and help meet targets. * Manage your own cases well by keeping all records accurate and up to date. * Use your knowledge of claims and negligence to negotiate with other organisations and reach fair settlements. * Aim to resolve issues on the first contact, take full ownership of problems, and keep customers informed until everything is settled. * Accept and learn from feedback to improve your skills and support your team’s growth. * Work closely with claims suppliers and build strong partnerships that support company goals. * Suggest and apply agreed solutions to cases, aiming to meet or exceed service standards and reduce risks and losses. * Support the claims team in delivering excellent customer service and ongoing improvements, following fair treatment principles. * Action and resolve any escalated customer complaints providing feedback to handlers, suppliers or other departments where needed. * Communicate well with other departments to manage claims issues properly. * Always follow the rules and regulations set by the FCA and other legal or risk management requirements. Knowledge, Experience and Qualifications: * Knowledge of Motor Claims (highly beneficial) * Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives * Ability to plan and organise own workload * Sound negotiation and influencing skills * Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions * Proficient in using IT word processing and spreadsheet packages * Understanding of the principles of negligence and how this applies to motor accident liability. Why Join Us? We're all about helping you grow, with plenty of support to develop in your current role whilst also creating opportunities to explore new ones and advance your career. We realise that we need to be a good fit for you above all else – so here’s what you can enjoy about AND-E: * Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards. * Unmatched Work-Life Balance. * Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. Our community’s unwritten rule is to be as flexible as we can be. We understand life happens, and on occasion, we all need a bit of give and take in our day. We don’t want you missing your child’s school play, or the new fridge being delivered. We believe our colleagues should have choice, flexibility, and balance in their home and work life, and we are committed to fostering a diverse, equitable, and inclusive environment where everyone feels valued and supported, including embracing neurodiversity and ensuring all individuals have the tools and opportunities they need to thrive. Our colleagues should have choice, flexibility and balance in their home and work life. We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle. We offer: * Up to 28 Days annual leave with the option to buy/sell up to 5 days holiday* * 7.5% Discretionary Annual Bonus* * Healix Private Medical Insurance Options* * 3 x Annual Salary Life Assurance* * A range of health, wellbeing, and financial support benefits, including money back on health expenses, Employee Assistance Programme, Flu Jab voucher, Virtual GP service, and driving lessons* for you and your family. * Additional perks such as a pension advisory service, family-friendly policies, season ticket loan*, cycle scheme*, and financial flexibility through Wagestream*. * Subject to company performance and completion of probation Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics)