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Job Title


Customer Logistics Administrator - FTC 8 months


Company : O'Dowd Franklin Rabanal & Smith


Location : London, England


Created : 2025-05-30


Job Type : Full Time


Job Description

Customer Logistics Administrator - FTC 8 monthsJoin to apply for theCustomer Logistics Administrator - FTC 8 monthsrole atO'Dowd Franklin Rabanal & Smith Customer Logistics Administrator - FTC 8 months1 day ago Be among the first 25 applicants Join to apply for theCustomer Logistics Administrator - FTC 8 monthsrole atO'Dowd Franklin Rabanal & Smith Company DescriptionBorn on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao's global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world. Company DescriptionBorn on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao's global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.Expertly blended in London, Molton Brown's signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.Job DescriptionWe are seeking a dynamic Customer Logistics Administrator to join our team on a 8 month fixed-term contract. You will manage Multi-channel order entry for domestic & export. Process new account openings, update customer order forms & ensure accurate pricing within the system. High level of customer service through written & verbal communication. Meet established deadlines & problem solve. Co-ordinating with multiple internal & external teams/customers in relation to inventory management, dispatch & delivery. Daily review of all orders in process. Provide cross functional support to other customer logistics team members.What You Will DoManage multi-channel order entry for domestic and export B2B orders, ensuring timely processing from start to finish. Handle new account openings, update customer order forms, and ensure accurate pricing. Provide high-level support through effective written and verbal communication. Build strong relationships with customers and internal/external teams, addressing needs and resolving issues proactively. Serve as the first point of contact for new business inquiries across various channels. Assist with new account setups and maintain accurate pricing and customer profiles. Efficiently process returns, credits, and debits while supporting National Account Managers. Collaborate with internal teams, including logistics, warehouse, merchandising, and planning, for seamless order processing, inventory management, and delivery. Review daily orders and provide support to customer logistics team members. Monitor daily reports on stock availability and order status. Stay informed on product updates and company goals, ensuring adherence to business practices and ESG objectives. Communicate regularly with couriers and carriers to facilitate smooth operations.Required ProfileMinimum GCSE and A-level education. At least 2 years of customer service experience and familiarity with B2B sales. Ability to prioritize workload, deliver on deadlines, and build strong relationships. Accuracy and attention to detail are essential. SAP knowledge is desired but not essential; proficiency in Microsoft applications is required. Strong internal and external communication skills with excellent English language proficiency.What We OfferKao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community. 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