Job Title

Auxilion, part of the IT Alliance Group, is an award-winning IT support services provider, delivering innovative IT solutions, consulting, and managed services to public and private organisations across the UK and Ireland. Their client-first philosophy has driven long-term success and collaborative partnerships.Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.They are now looking for a driven and enthusiastic individual to join their team as a Level 3 IT Support Apprentice . This is a fantastic opportunity to gain hands-on experience, industry-recognised qualifications, and a solid foundation in IT networking and support.A Typical Day in the Job:Process incoming tickets via the customer portal or telephone in an appropriate & efficient mannerTicket management following agreed processEscalate repeat calls, customer dissatisfaction or excessive repeat calls to Senior Management TeamEnsure all SLA deadlines are reviewed regularly to reduce breaching across response and resolution SLA'sAssist with ticket reviews to improve quality of serviceMonitoring of the escalation mailbox, notifying the Management team or Level 2's of any escalations which need attentionCreate relevant knowledge base articles and amend when necessaryBasic troubleshooting of incidents logged via the service deskFull training and support will be provided by your workplace mentor and from the Baltic team.Salary, Hours & Benefits:16,000 - 20,000 per annum37.5 hours per week, Monday to Friday (8:30am 4:30pm) and 2:30pm - 11pm rotating every week20 days annual leave plus Bank Holidays (increasing with length of service)Pension schemeCycle to work schemeFree eyecareHands-on training and mentorshipOpportunity to earn a Level 4 Network Engineer qualification while gaining practical industry experienceDesired Qualities, Skills and Knowledge:Strong written and verbal communication skills (essential).Excellent problem-solving and decision-making abilities.Organised and able to manage workload effectively.Professional attitude with a willingness to learn.Passion for ITGCSE Grade 5/C in English and grade 4/C in Maths is required for this roleYour Training with Baltic:You will be enrolled in a Level 3 Microsoft IT Support Apprenticeship providing you with formal qualifications and practical skills. Youll also have access to one-to-one mentoring sessions with senior team members and on-the-job training that aligns with your career goals.Next Steps:To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Auxilion. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.Eligibility Criteria:You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.TPBN1_UKTJ