Job Title

Technical Support Analyst Location: Onsite Wolverhampton Salary: 30,000 37,000 + Benefits Contract: Full-time | Permanent Driving licence requiredThe following information aims to provide potential candidates with a better understanding of the requirements for this role.Are you passionate about delivering exceptional technical support and making a real difference to peoples working lives? We're looking for an experienced Technical Support Analyst to join a friendly, customer-focused ICT team. This is more than just a helpdesk role - you'll be a trusted advisor, a problem solver, and a key player in driving technical excellence across the organisation.About the RoleAs the Technical Support Analyst, youll be the first point of contact for all IT-related issues. Working onsite at the Head Office, youll support colleagues by resolving a wide range of technical problems from diagnosing hardware and software issues to tackling complex IT challenges using your in-depth knowledge and analytical mindset.Youll also collaborate closely with wider IT teams, including Infrastructure, Business Applications, and Data, helping to improve ways of working and ensuring every colleague receives a consistently high level of support.What Youll DoProvide 1st and 2nd line support via phone, email and remote accessTroubleshoot and resolve issues across the IT estate (Windows, macOS, Android, Intune, Azure, D365)Deliver a high-quality, empathetic service to colleagues every timeLog and manage incidents using ITIL-aligned practicesContribute to documentation and the knowledge baseMentor new or junior team membersSupport out-of-hours when required as part of a rotaWhat Were Looking For3+ years in a 1st or 2nd line support roleStrong experience in Microsoft Intune, Azure, Windows, macOS, Android, and D365A+ / MCP qualification (ITIL Foundation desirable)Proficient in diagnosing and resolving complex issuesA logical, methodical approach to troubleshootingFriendly, people-focused, and able to explain technical concepts to non-technical usersA full UK driving licence and willingness to travel to other sites if requiredWhat Youll Get25 days holiday + bank holidaysExcellent pension and benefitsA passionate and empowering culture that genuinely lives by its valuesJoin a business that makes a difference not just to the people it serves, but to your own career and development.Apply now and bring your expertise to a place where tech meets purpose.