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Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in the UK and are driven by a passionate and disruptive team in achieving our mission.Before applying for this role, please read the following information about this opportunity found below.Weve brought together a world class team from a wide range of industries. And as were growing extremely fast, we need brilliant people (like you!) to join us on our journey and help us deliver our goal.ABOUT THE ROLE:We are looking for a Junior IT Support Engineer to join our growing Technology team and help support both our head office and salon technology infrastructure. This is an incredible opportunity to kick-start or progress your IT career at one of the UKs most exciting and fastest-growing scale-ups.Reporting to the IT Team Lead, youll play a key role in ensuring the seamless functioning of our IT systems, delivering brilliant technical support, and helping shape the tech backbone behind Townhouses expansion. From London HQ to salons across the UK and internationally youll help keep it all running smoothly.This is a hands-on, high-impact role for someone who is tech-savvy, curious, organised, and excited to be part of a company where technology and customer experience go hand in hand.Key Responsibilities:Provide day-to-day IT support to both our Support Centre and salon teamsManage onboarding/offboarding (joiners and leavers) processes including setting up accounts and devicesMaintain and support our Windows laptop estate and Office 365 environmentSupport the management of our helpdesk and ensure timely resolution of ticketsAssist in deploying, maintaining and troubleshooting iPads and Apple devicesCollaborate with the wider tech team on rollouts, upgrades, and IT projectsDocument solutions and contribute to internal knowledge baseHelp implement improvements to drive efficiency and user experienceABOUT YOU:Passionate about tech and eager to grow your skillsGreat with people youre approachable, helpful, and a clear communicatorA natural problem-solver with excellent attention to detailHighly organised, proactive, and able to manage competing prioritiesCurious and always looking to learnExperience in an employee-facing IT support roleFamiliarity with Windows laptops and Microsoft 365 administrationExperience using Service Desk toolsLOCATION:Our office is based in Central London and we offer a hybrid working model, aligned with role requirements.EMPLOYEE BENEFITS AT TOWNHOUSE:Private healthcare and wellness support Benefit from the nail industrys first private healthcare package, including free GP appointments and treatment at private hospitals.Shopping discounts Save money with discounts on some of the UKs biggest brands.Birthday Pamper Party Enjoy a complimentary manicure/pedicure and bubbles with a friend during your birthday month!Social Budget Every month, your manager has a budget to spend on team treats, whether thats lunch or a night out.Holiday on Us Earn additional holidays based on your time with Townhouse up to 4 extra days!Employee Discount Enjoy a 75% discount on all treatments.Interest-free advance Access emergency funds based on days worked to avoid interest costs.Refer a Friend Earn up to 550 for each successful hire you introduce to Townhouse.Equal Opportunities:Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.Apply now and be part of our exceptional team!