Job Title

Northreach is a dynamic recruitment agency that connects businesses with top talent in financial services, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth.Please read the following job description thoroughly to ensure you are the right fit for this role before applying.We are seeking a motivated and detail-oriented Mandarin Speaking IT Support Officer a prestigious banking organisation in Central London. The ideal candidate will have hands-on experience with Windows desktop support, basic networking, and Windows deployment solutions.Key ResponsibilitiesEnd-User Support: Provide desktop support for Windows 10/11 systems, including troubleshooting hardware, software, and Microsoft Office Suite issues.Peripheral Management: Set up, configure, and maintain printers and other peripheral devices.Microsoft 365 Administration: Provide basic support for Microsoft 365 services, including Exchange Online and Entra ID, resolving user issues and ensuring smooth integration.System Deployment: Deploy and configure Windows operating systems using Windows Deployment Services (WDS) or similar tools, following security and compliance standards.Inventory Management: Assist with the tracking and maintenance of IT assets, including hardware, software, and licenses.Network Support: Perform basic network troubleshooting (TCP/IP, DNS, DHCP), manage user access, and configure network printers.Helpdesk Operations: Respond to and resolve support tickets promptly through the company helpdesk system, escalating when necessary.User Training: Deliver basic training to end-users on IT systems and tools to enhance efficiency.Collaboration: Work closely with the IT Manager on infrastructure improvements, updates, and technology rollouts.Security Compliance: Ensure compliance with IT security policies, especially during system deployment and configuration.Essential Skills & ExperienceSolid experience supporting Windows 10/11 desktop environments.Hands-on knowledge of printer and peripheral device setup and maintenance.Basic administration of Microsoft 365 (e.g., Exchange Online, Entra ID).Experience with Windows Deployment Services (WDS) or similar OS deployment tools.Understanding of networking fundamentals (TCP/IP, DNS, DHCP).Strong problem-solving skills and ability to manage multiple support tasks.Clear and effective communication skills, with the ability to assist non-technical users.Attention to detail with a proactive and service-focused approach.Fluency in MandarinDesirable SkillsExperience working in a regulated industry, particularly financial services.Familiarity with Active Directory, including user account management and group policy.Awareness of basic cybersecurity practices for desktop and network environments.QualificationsRelevant IT certifications (e.g., CompTIA A+, Microsoft Certifications, Cisco CCNA).12 years of experience in a technical support or helpdesk role.Degree in Information Technology or a related field (or equivalent experience).