We are currently recruiting for a telecommunications company for the role of 2nd Line Support IT Analyst. This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high-quality technical support in a fast-paced, innovative environment.Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.What youll be doing:Serve as the escalation point for advanced technical issues, performing thorough diagnostics and troubleshooting via remote tools and deep technical expertiseCollaborate closely with 1st Line Support to elevate security standards, appropriately escalate unresolved issues, and coordinate with third-party vendors to drive resolutionsIdentify, initiate, and process change requests, actively participate in change approval meetings, and help enhance incident management proceduresDeliver on-site support as needed, including installations, hardware decommissions, and acting as a technical representative - comprehensive training provided.Main Skills/ Requirements:A full UK driving licence and access to a personal vehicle are essentialDemonstrated hands-on experience in both 1st and 2nd Line Support, preferably within a Network Operations Centre (NOC) or cellular network environmentExcellent client-facing communication skills, with the ability to explain technical issues clearly and effectivelyStrong troubleshooting skills, solid understanding of network engineering principles, and familiarity with IT Service Management (ITSM) systemsExperience with change management processes or supporting network infrastructure projects is desirableIndustry certifications (e.g., Cradlepoint, Ruckus, Cisco) are preferred and will strengthen your applicationHow youll be rewarded:No Weekend WorkEnhanced LeaveStructured Working HoursOpportunity to join a continuously growing companyOrganisation awarded Best Place To Work for the last 4 yearsThis is an excellent opportunity for an experienced 2nd Line Support IT Analyst to join a growing organisation that are driven towards success!For further information on this 2nd Line Support IT Analyst position, apply below!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Job Title
2nd Line Support IT Analyst